Director of Operations

Job description

Our long time client is looking for a career-minded leader to manage multi state home services industry operations. With a legacy of excellence and a commitment to customer satisfaction, they pride themselves on delivering reliable, high-quality services to both residential and commercial clients.

You will oversee and optimize the performance of multiple locations across Minnesota, Indiana, and Illinois. The role can be based out of any of these locations, plus northeast Ohio. The ideal candidate will have a strong background in the home services industry, with the ability to drive operational efficiencies while ensuring a high standard of customer service. This role requires a hands-on leader who is willing to travel up to 50% of the time to ensure the success and consistency of operations across all sites.

Key Responsibilities Include:

• Lead and manage Operations Managers across multiple sites in Minnesota, Indiana, and Illinois to achieve business objectives and exceed performance goals.
• Develop and implement strategic plans to improve operational efficiency, productivity, and profitability across all locations.
• Ensure consistent service delivery standards and adherence to company policies and procedures.
• Collaborate with site managers to identify growth opportunities and optimize resource allocation.
• Monitor key performance indicators (KPIs) to track progress, address challenges, and drive continuous improvement initiatives.
• Build and maintain strong relationships with internal teams and external partners to enhance service quality and customer satisfaction.
• Provide leadership, mentorship, and professional development opportunities to site management teams.
• Manage budgets, control costs, and ensure that financial targets are met across all sites.
• Stay up-to-date with industry trends, best practices, and regulatory requirements to maintain a competitive edge.
• Travel up to 50% of the time to oversee operations, conduct site visits, and support the team in each location.

Key Competencies and Qualifications:

• Bachelor's degree (preferred).
• Proven experience in a multi-site operations management role within the home services industry.
• Strong leadership and decision-making skills, with a track record of driving operational success in a dynamic environment.
• Excellent communication, organizational, and problem-solving abilities.
• Ability to travel up to 50% to oversee operations .
• Proficiency in using technology and software tools to manage and track operational performance.

This role offers a competitive base pay with with significant performance based incentive pay. Additionally, you will be a part of a leadership team which promotes a positive work environment and culture for all their employees.

Job Type: Full-time

Pay: From $150,000.00 per year, plus performance based incentives.

Benefits:

• 401(k) matching
• Health insurance
• Paid time off