Health Informatics Specialist

DescriptionJob TitleHealth Informatics SpecialistLocationFairbanks, AK, USOrganization NameITJob SummaryThe Health Informatics Specialist functions as a consultant, educator, and evaluator to maintain and improve application services, and to mentor clinician users to become better technology consumers. The Health Informatics Specialist consistently searches for and implements systems and system improvements, which allow clinicians to provide high quality care, in the most efficient manner possible utilizing technology.Main functions include collaborating with clinicians, providers, and allied health in analyzing clinical requirements specific to the organization. Knowledgeable in clinical documentation needs essential in working with EHR vendors, service providers and content partners to enhance content. Participate in testing and validating order sets and clinical documentation tools, current state mapping and future state workflow development, application design and development, content issues resolution, implementation, optimization and end-user support. May participate in the development and utilization of EHR data in clinical and research departments.Adhere to the TCC Ch'eghwtsen' model of service and guiding principle which requires providing timely and effective service along with the ability to interact with others in a way that inspires trust and demonstrates respect, compassion and empathy.Essential FunctionsThe Health Informatics Specialist must have advanced knowledge of the health applications utilized by the organization, and has organizational-wide responsibility for workflow processes impacted by health applications that affect patient care. This includes care delivered by providers in multiple settings (primary care, urgent care, etc.), across clinical disciplines (provider, nursing, lab, radiology, pharmacy), and across departments (clinical, patient access, administrative, and revenue cycle).The following list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.Representative Duties : Under the general supervision of the Health Applications Manager, job incumbent will : Perform regular analysis of workflows and provide recommendations for improvement.Directly interact with Health and IT staff on a daily basis, perform ongoing assessment to ensure that current technology is meeting the needs of the organization.Effectively works as part of a multidisciplinary healthcare team to identify solutions to improve efficiency and the delivery of safe patient care.Serves as a resource for multiple applications / systems.Participates as a clinical workflow resource for new implementations as well as ongoing optimization of existing products and workflows.Solicit and respond to user concerns about system functionality.Assist with development and revision of department policies and procedures to address changes brought about by the implementation of technology.Develop and facilitate the use of change management mechanisms for system alterations.Develop and maintain relationships with vendors. Attend vendor training as needed. Attend vendor user groups and conferences when available.Audit software upgrades in collaboration with the Health Information Systems Administrator.Facilitate adherence to confidentiality and privacy procedures in accordance with HIPAA, AAAHC, HITECH and TCC security and privacy policies.Manage and / or participate in system implementation projects utilizing project management methodology.Actively participate in testing and validation of department systems and components.Lead education efforts and provide training for staff in the use of Health applications and related processes.Develop and maintain training plans and documentation for all users of the health applications.Develop audit tools that determine the level of user adoption of technology.Assist in developing training tools and programs for upgrading the skills of the staff.Serve as the primary liaison between the department, core teams and IT in order to resolve system and interface problems.Manage workflow and business process changes to ensure the success and optimization of new or modified clinical information systems across the entire revenue cycle.Participate in revenue cycle activities to ensure that clinical systems are being used to maximize revenue potential.In conjunction with Information Systems develop, train, and oversee the implementation of downtime procedures within the healthcare environment to minimize the impact of any unforeseen downtime.Communicate with staff regarding planned downtime and ensure the ready availability of the appropriate tools to support staff during the downtime.Provide direct support of end users, working within the established support framework.Willingness to be on-call 24 / 7 when scheduled.Travel as needed including to rural Alaskan Native communities where overnight travel may be required.Other Responsibilities : Performs other job related duties as assigned.Minimum Qualifications1. Bachelors' Degree in a Healthcare, Information Technology or Business Administration related field with a minimum of three years' clinical experience OR a minimum of 5 years combination of work experience and education.2. Healthcare licensure preferred (RN or other healthcare licensure).3. Two years' experience evaluating and implementing clinical-wide informatics systems preferred.4. Minimum of one-year previous experience in providing medical staff training in the adoption of new workflows, tools, technology and / or electronic health records preferred.5. Must pass background check pursuant to federal Indian Child Protection and Family Violence Prevention Act requirements.Knowledge, Skills & Abilities : Strong knowledge of systems analysis, workflow planning, gathering business requirements and transforming them into functional specifications.Able to read and understand technical manuals, procedural documentation, and healthcare guides.Excellent ability to translate technical terminology for consumption by non-technical audiences.Knowledge of adult learning and training methods.Good familiarity with project management, quality assurance, and information systems designs.Familiarity with Laboratory, Radiology, and / or Pharmacy operations would be preferred.Able to negotiate with vendors and service providers.Effective written, oral, interpersonal, and relationship building skills.Analytical and problem-solving abilities.Proficient with Microsoft Office.Customer-service oriented.Supervision : This position has no supervisory duties.Physical Demands : This position is mostly sedentary with extended periods sitting at desk / computer. Job incumbent must be able to lift and carry up to thirty pounds. Incumbent must be able to work effectively in a busy, sometimes stressful environment. Village travel is required. Job incumbent may be exposed to certain conditions that include but are not limited to travel by small aircraft, vehicle, lack of running water, poor heat, sleeping on floors and exposed to adverse weather conditions. Job incumbent must be physically able to travel by air and vehicle.Summation : The Health Informatics Specialist functions as a consultant, educator, and evaluator to maintain and improve application services, and to mentor clinician users to become better technology consumers. The Health Informatics Specialist consistently searches for and implements systems and system improvements, which allow clinicians to provide high quality care, in the most efficient manner possible utilizing technology. The Health Informatics Specialist must have advanced knowledge of the health applications utilized by the organization, and has organizational-wide responsibility for workflow processes impacted by health applications that affect patient care.#J-18808-Ljbffr