What are the responsibilities and job description for the Information Technology Infrastructure and Operations Manager position at Tanana Chiefs Conference?
Description
Job Title
Information Technology Infrastructure and Operations Manager
Location
Fairbanks, AK, US
Organization Name
Administration
Job Summary
Job Summary: Incumbent will support campuses in the urban environment as well as rural Interior Alaskan Native communities. Responsible for the efficient and consistent performance of a highly available and scalable enterprise IT infrastructure including computer facilities, platforms, network, storage, communications, and the associated operations and support tools. This position is responsible for defining the overall infrastructure architecture in alignment with strategic plans and initiatives. The position requires a visionary leader with sound knowledge of business management with a working knowledge of emerging infrastructure technologies; executing on a continuous improvement roadmap and possess strong knowledge of IT enterprise operations best practices.
Adhere to the TCC Ch'eghwtsen' model of service and guiding principle which requires providing timely and effective service along with the ability to interact with others in a way that inspires trust and demonstrates respect, compassion and empathy.
Adhere to the TCC Ch'eghwtsen' model of service and guiding principle which requires providing timely and effective service along with the ability to interact with others in a way that inspires trust and demonstrates respect, compassion and empathy.
Essential Functions
Essential Functions: This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.
Representative Duties: Under the general supervision of the Chief Information Officer, job incumbent will:
1. Introduces innovative, differentiating infrastructure and operations capabilities that enhance our overall competitive capabilities and enhance employee productivity.
2. Works with the IT senior leadership team on the service portfolio and governance required to prioritize resources, including budget.
3. Builds successful stakeholder relationships with other IT and business key stakeholders by developing a clear understanding of business needs, acting as a trusted advisor, and ensuring cost-effective delivery of IT services to meet those needs.
4. Develops and manages the annual I&O budget to ensure that it's consistent with the overall strategic objectives of IT and the enterprise and is within plan.
5. Collaborates with the IT Security Manager to ensure I&O contributes to, embraces, and applies security strategy.
6. Operates a formal governance mechanism to establish and monitor effective controls for the processes and functions performed by I&O teams. Supports periodic reviews by audit teams, compliance teams and other risk-related functions as required.
7. Works collaboratively with direct reports to support their career progression, nurture their development and to help them realize their potential.
8. Improves IT resilience by executing strategies that improve reliability, tolerability, and disaster recovery readiness.
9. Manages infrastructure incidents to minimize business impact and protect corporate IT assets, including intellectual property, regulated data and the company's reputation.[MH1]
10. Keeps track of trends and provides direction on what emerging technologies should be incorporated into I&O products and services to successfully deliver overall IT strategy.
11. Champions I&O involvement in the organization's innovation efforts and encourages experimentation with new solutions to avail business opportunities.
12. Provides strategic direction and oversight for the full life cycle of IT systems, working in close partnership with peers, and identifies where common approaches, solutions, and shared platforms provided by I&O could drive efficiency.
13. Develops the maturity of I&O to improve efficiency, deliver new innovations and increase collaboration with other IT and business areas (e.g., through Agile, DevOps, platform, and product approaches).
14. Drives the adoption of (and commitment towards) service improvements through a programmatic approach to continuous improvement which also measures impact and shares results.
15. Supports the CIO by implementing infrastructure solutions that align to the enterprise architecture framework and roadmap.
16. Serves on IT planning and policymaking committees; drives the development and adoption of enterprise technology standards, governance processes and performance metrics.
17. Continuously evaluates the business value of I&O, including the use of metrics such as Key Performance Indicators, Outcome Driven Metrics and Objectives and Key Results.
18. Collaborates with peer IT Leaders to ensure knowledge and insight can be freely shared.
Other Responsibilities:
1. Performs other job related duties as assigned.
Representative Duties: Under the general supervision of the Chief Information Officer, job incumbent will:
1. Introduces innovative, differentiating infrastructure and operations capabilities that enhance our overall competitive capabilities and enhance employee productivity.
2. Works with the IT senior leadership team on the service portfolio and governance required to prioritize resources, including budget.
3. Builds successful stakeholder relationships with other IT and business key stakeholders by developing a clear understanding of business needs, acting as a trusted advisor, and ensuring cost-effective delivery of IT services to meet those needs.
4. Develops and manages the annual I&O budget to ensure that it's consistent with the overall strategic objectives of IT and the enterprise and is within plan.
5. Collaborates with the IT Security Manager to ensure I&O contributes to, embraces, and applies security strategy.
6. Operates a formal governance mechanism to establish and monitor effective controls for the processes and functions performed by I&O teams. Supports periodic reviews by audit teams, compliance teams and other risk-related functions as required.
7. Works collaboratively with direct reports to support their career progression, nurture their development and to help them realize their potential.
8. Improves IT resilience by executing strategies that improve reliability, tolerability, and disaster recovery readiness.
9. Manages infrastructure incidents to minimize business impact and protect corporate IT assets, including intellectual property, regulated data and the company's reputation.[MH1]
10. Keeps track of trends and provides direction on what emerging technologies should be incorporated into I&O products and services to successfully deliver overall IT strategy.
11. Champions I&O involvement in the organization's innovation efforts and encourages experimentation with new solutions to avail business opportunities.
12. Provides strategic direction and oversight for the full life cycle of IT systems, working in close partnership with peers, and identifies where common approaches, solutions, and shared platforms provided by I&O could drive efficiency.
13. Develops the maturity of I&O to improve efficiency, deliver new innovations and increase collaboration with other IT and business areas (e.g., through Agile, DevOps, platform, and product approaches).
14. Drives the adoption of (and commitment towards) service improvements through a programmatic approach to continuous improvement which also measures impact and shares results.
15. Supports the CIO by implementing infrastructure solutions that align to the enterprise architecture framework and roadmap.
16. Serves on IT planning and policymaking committees; drives the development and adoption of enterprise technology standards, governance processes and performance metrics.
17. Continuously evaluates the business value of I&O, including the use of metrics such as Key Performance Indicators, Outcome Driven Metrics and Objectives and Key Results.
18. Collaborates with peer IT Leaders to ensure knowledge and insight can be freely shared.
Other Responsibilities:
1. Performs other job related duties as assigned.
Minimum Qualifications
Minimum Qualifications:
1. Bachelor’s degree in computer science, information systems, business administration, related field, or equivalent work experience.
2. Eight (8) or more years of experience in Information Technology environment with strong background in enterprise services and infrastructure that includes three (3) or more years of leadership responsibilities, including strategy, budgeting, and staffing.
4. Professional certifications preferred (e.g. MCSE, PMP).
5. Valid driver’s license with clean driving record.
6. Must pass background check pursuant to Federal Indian Child Protection and Family Violence Prevention Act requirements and State of Alaska background check.
Knowledge, Skills and Abilities:
1. Exceptional leadership skills, with the ability to develop and communicate an I&O vision that inspires and motivates staff and aligns with the IT and business strategy.
2. Expert knowledge of data center equipment and practices, networking, VoIP, servers, virtualization technologies, and storage networks.[MH2]
3. Effective influencing and negotiation skills in complex environments where resources required for success may not be in direct control of this role.
4. Evangelizing and implementing transformational initiatives.
5. Excellent analytical, strategic conceptual thinking, strategic planning, and execution skills.
6. Ability to build consensus, make decisions based on many variables, and gain support for major initiatives.
7. Self-starter who self-assesses and solicits feedback from others to improve their performance.
8. Strong business acumen, including industry, domain-specific knowledge of the enterprise and its business units.
9. Developing staff including coaching, mentoring and performance management.
10. Building cloud management solutions.
11. Creating self-service mechanisms to streamline infrastructure provisioning and ongoing management.
12. Budget planning and financial management.
13. Deep understanding of current and emerging I&O technologies and practices, and how other enterprises are employing them.
14. Applying I&O capabilities to achieve regulatory or statutory compliance requirements.
15. Demonstrated ability to develop and execute a strategic staffing plan that ensures the right people are in the right roles at the right time, and employees are highly engaged and satisfied.
16. Leading cloud adoption (at scale), including establishing governance mechanisms, delivering migration projects and modifying I&O’s target operating model.
17. Developing governance practices to track and measure the quality of services, and maintain service improvement plans.
18. Poise and ability to act calmly and competently in high-pressure, high-stress situations[MH3]
19. Vendor management and contract negotiation.
Supervision: This position provides general and direct supervision for staff on the information operations team within the IT division.
1. Bachelor’s degree in computer science, information systems, business administration, related field, or equivalent work experience.
2. Eight (8) or more years of experience in Information Technology environment with strong background in enterprise services and infrastructure that includes three (3) or more years of leadership responsibilities, including strategy, budgeting, and staffing.
4. Professional certifications preferred (e.g. MCSE, PMP).
5. Valid driver’s license with clean driving record.
6. Must pass background check pursuant to Federal Indian Child Protection and Family Violence Prevention Act requirements and State of Alaska background check.
Knowledge, Skills and Abilities:
1. Exceptional leadership skills, with the ability to develop and communicate an I&O vision that inspires and motivates staff and aligns with the IT and business strategy.
2. Expert knowledge of data center equipment and practices, networking, VoIP, servers, virtualization technologies, and storage networks.[MH2]
3. Effective influencing and negotiation skills in complex environments where resources required for success may not be in direct control of this role.
4. Evangelizing and implementing transformational initiatives.
5. Excellent analytical, strategic conceptual thinking, strategic planning, and execution skills.
6. Ability to build consensus, make decisions based on many variables, and gain support for major initiatives.
7. Self-starter who self-assesses and solicits feedback from others to improve their performance.
8. Strong business acumen, including industry, domain-specific knowledge of the enterprise and its business units.
9. Developing staff including coaching, mentoring and performance management.
10. Building cloud management solutions.
11. Creating self-service mechanisms to streamline infrastructure provisioning and ongoing management.
12. Budget planning and financial management.
13. Deep understanding of current and emerging I&O technologies and practices, and how other enterprises are employing them.
14. Applying I&O capabilities to achieve regulatory or statutory compliance requirements.
15. Demonstrated ability to develop and execute a strategic staffing plan that ensures the right people are in the right roles at the right time, and employees are highly engaged and satisfied.
16. Leading cloud adoption (at scale), including establishing governance mechanisms, delivering migration projects and modifying I&O’s target operating model.
17. Developing governance practices to track and measure the quality of services, and maintain service improvement plans.
18. Poise and ability to act calmly and competently in high-pressure, high-stress situations[MH3]
19. Vendor management and contract negotiation.
Supervision: This position provides general and direct supervision for staff on the information operations team within the IT division.
Supervision
Physical demands: Job incumbent must be able to lift and carry up to 40 pounds in support of equipment and supplies. Position requires recurring bending, stooping, kneeling, reading, handling, speaking, hearing, and seeing. Position may require extended periods of standing. May be required to work weekends and evenings. Travel to remote villages required. May be subject to harsh conditions while traveling. Conditions may include but are not limited to the following: travel by unpressurized aircraft, travel by 4WD vehicles, travel by snowmobile, travel by boat, lack of running water or waste facilities, poor heat, and extreme weather conditions.
Summation
