Travel Coordinator

Job Summary: Job incumbent is responsible for independently coordinating travel for medical care and issuing corresponding documents for patients receiving healthcare through TCC and need to travel to other locations for additional medical services.

Essential Functions: This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

Representative Duties: Under the direct supervision of the Patient Travel Manager job incumbent:

1. For Medicaid eligible patients and/or escorts, works with clinical providers to determine if medical necessity has been met to prior authorize transportation services. Gathers all information requested by the Alaska State Medicaid Representative, by utilizing various computer systems and by communicating with TCC, ANMC or Tribal Health Partner Case Managers. Provides continuous communication to all parties involved so that all prior authorization requests can be handled in a timely manner.

2. Work collaboratively with patient on eligibility issues. Must be knowledgeable about when to refer patient to TCC Alternate Resources and/or case managers to move authorization along in an expeditious manner.

3. Coordinates and effectively communicates with the traveling patient, Medical staff, PRC staff, Community Health Aides, air carriers, ground transportation providers, and other agencies involved.

4. Ensures that every effort is made to ensure as easy and event-free travel experience for the patient as possible.

5. Attends First Health (Medicaid) workshops and updates health aides and others working with the traveling patient.

6. Keeps a daily electronic log of travel authorized.

7. Speaks at conferences about patient travel policies.

8. Assists, coaches and trains Patient Travel Technicians and Patient Travel Assistants as necessary.

Other Responsibilities:

1. Performs other job-related duties as assigned.

Minimum Qualifications:

1. High school diploma or GED equivalent.

2. Familiar with IHS policies and procedures and billing.

3. Must maintain strict confidentiality.

4. Must pass background check pursuant to Alaska DHSS and federal Indian Child Protection and Family Violence Prevention Act requirements.

Knowledge, Skills and Abilities:

1. Ability to prioritize and organize work.

2. Demonstrated strong positive verbal, written, and interpersonal communication skills.

3. Computer skills using Microsoft Excel and Word.

4. Knowledge of customer service concepts and practice.

5. Knowledge of basic medical terminology and clinic systems.

6. Knowledge of the HIPAA Privacy Rules.

7. Skill in accuracy with data entry and the ability to make detailed notes.

8. Skill in working independently or as a team member.

9. Skill in dealing with distressed customers.

Supervision: This position has no supervisor responsibilities.