Clinical Research Receptionist

Receptionist - Job Description

The Receptionist is the first point of contact for patients, sponsors, and visitors, both in person and over the phone. This role requires a welcoming, professional, and organized individual who can effectively manage front office responsibilities while providing exceptional customer service.

Key Responsibilities:

• Greet and welcome visitors in a professional and friendly manner.
• Answer phone calls, take messages, and direct calls to appropriate individuals.
• Schedule appointments and maintain office calendars.
• Manage incoming and outgoing mail and packages.
• Maintain a clean, organized, and presentable reception area.
• Assist with office management tasks, such as ordering supplies and coordinating maintenance requests.
• Provide administrative support to various departments as needed.
• Ensure a smooth patient check-in and check-out process, verifying information and collecting necessary documentation.
• Assist with data entry and maintaining office records.
• Handle confidential information appropriately, adhering to HIPAA guidelines.
• Utilize and manage office technology, including online scheduling systems, MS Office Suite, and email platforms.

Additional Responsibilities:

This job description outlines the primary responsibilities of the Receptionist role; however, additional duties and tasks may be assigned as needed to support office operations and the needs of the organization. These responsibilities may evolve over time based on business needs.

Knowledge, Skills, and Abilities:

• Strong interpersonal skills and a customer-service-oriented mindset.
• Ability to build rapport with patients, sponsors, and colleagues.
• Excellent phone etiquette and communication skills (verbal and written).
• Ability to multitask, prioritize, and work in a fast-paced environment.
• High level of attention to detail and organization.
• Proficiency in various computer systems, including web-based scheduling platforms, MS Office Suite (Word, Outlook, Excel), and email systems.
• Ability to work independently with minimal supervision while being a strong team player.
• Professional demeanor and presentation.

Required Experience and Qualifications:

• Customer Service: 2 year (Preferred)
• Call Center Experience: 2 years (Preferred)
• Experience in a medical office or front desk role is a plus.
• High school diploma or equivalent required.
• Associate’s degree or coursework in business administration, healthcare administration, or related fields is a plus.

This role is ideal for someone who is detail-oriented, proactive, and committed to providing a high level of service while managing front desk operations efficiently.

Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person

Salary : $20