What are the responsibilities and job description for the Risk Manager position at Tandem Health?
Duties and Responsibilities:
The Risk Manager is responsible for supporting the development, implementation, and ongoing improvement of the Tandem Health Risk Management Program, including but not limited to the following key responsibilities:
- Proactively evaluates areas of organizational risk through internal assessments and external benchmarking; implements strategies and policies to promote patient safety, staff safety, and the overall safety of Tandem Health facilities.
- Assists with promoting and managing the occurrence reporting process, including trending and analyzing results, identifying high-risk or problem-prone areas, and facilitating prevention initiatives.
- Leads the investigation of all potentially compensable events (preventable adverse events), collaborating with leadership to resolve issues and implement mitigation strategies.
- Coordinates and leads root cause analyses (RCAs) and failure mode and effects analyses (FMEAs) for serious occurrences; ensures dissemination of lessons learned and implementation of process improvement plans.
- Meets regularly with the Corporate Compliance Officer and the Director of Risk Management & Quality Assurance to present detailed reports on serious incidents, claims, and other risk-related issues.
- Responds promptly and appropriately to serious incidents or complaints involving potential or actual harm to patients, visitors, or employees; oversees follow-up actions to ensure compliance, resolution, learning, and proper documentation.
- Analyzes statistical reports, advisories, and other data sources to identify risk management and patient safety trends and patterns; provides meaningful insights to leadership.
- Stays current with applicable state and federal laws, regulations, and statutes relevant to risk management within clinical and operational areas of Federally Qualified Health Centers (FQHCs).
- Reviews and evaluates existing risk management-related policies and procedures; recommends revisions and develops new policies as necessary for leadership approval.
- Actively participates in designated committees, providing subject matter expertise in risk management and patient safety.
- Conducts an annual evaluation of the Risk Management Program to identify and implement improvement opportunities.
Qualifications:
Education and Experience:
- Bachelor's degree required with master's preparation and risk management certification highly desirable. Clinical background desirable.
- Proven management ability and experience including a thorough understanding of quality improvement (QI) processes, tools, and techniques; quality measurement and reporting; root cause analysis and preventive risk management strategies; accrediting bodies' standards; and state and federal regulations.
- Experience with standard Microsoft Office or related products required and experience in use of risk management tools is desired.
- Knowledge of risk information management systems (RIMS).
Knowledge, Skills and Abilities:
- High-energy, organized, persistent, and creative individual with strong communications, interpersonal, and systems thinking skills.
- Ability to function effectively, independently, and efficiently in a stressful and dynamic work environment.
- Attention to detail
- High level communication skills - verbal and written
- Data collection and analysis skills
- Problem analysis and problem solving
- Planning and organizing
- Sound judgment
- Logical and data-based decision-making
- Excellent customer service skills
- Teamwork
- Ability to engage professionally with staff, vendors and the public
