What are the responsibilities and job description for the Financial Aid Support Coordinator position at Tandym Group?
A growing private institution in Illinois is looking to add a new Financial Aid Support Coordinator for a promising opportunity with their team in the Greater Chicago area. In this role, the Financial Aid Support Coordinator will be responsible for answering all incoming calls through the phone queue to assist with financial aid questions.
Responsibilities :
The Financial Aid Support Coordinator will :
Remain readily available and prepared to field incoming communication
Respond to all communication within 24 business hours regarding general questions
Establishes and nurture engaged working relationships with institution counterparts
Communicate to all interested parties on the availability of Financial Aid programs
Explore and explains all relevant financial aid options
Successfully implement new procedures
Manage and accurately maintain records / interactions with CRM Tools
Maintain legal compliance in communication and transmission of financial documents
Perform other duties, as required or assigned Qualifications :
6 months of relevant work experience
High School Diploma / GED
Computer savvy
Microsoft Office proficient
Solid problem solving and time management skills
Customer service oriented
Great interpersonal skills
Excellent communication skills (written and verbal)
Strong attention to detail
Highly organized Desired Skills :
Associate's and / or Bachelor's Degree
Prior experience in Financial Aid
