What are the responsibilities and job description for the Installation Desktop Engineer position at Tandym Group?
A top government integrator is seeking multiple Installation Desktop Engineers to support a large program in Washington, DC.
About the Opportunity:
- Location: Onsite in Washington, DC
- Contract Length: Full-time - contract to hire
- Hours: 8am to 5pm and/or 9am to 6pm
- U.S. Citizenship required
- Must pass background investigation to obtain Public Trust
Responsibilities:
- Assisting staff with installation, configuration and ongoing usability of desktops, laptops, and peripheral equipment and software
- Supporting customer installations and support in person, remote desktop and/or by phone
- Providing a high-level of customer service to all customers including effective communication
- Installing, configuring, and upgrading computer hardware and software which includes the migration of data
- Providing technical support and troubleshooting to network, desktop, and/or systems hardware and software
- Supporting Windows 10, Mac OS, iOS, and Android
- Receiving and responding to incoming calls, and/or work orders regarding desktop and/or laptop problems
- Performing delivery of IT Equipment as well returning to stock of equipment
- Providing phone and help-desk support for local and off-site users
- Maintaining current knowledge of relevant technologies as assigned
- Participating in special projects as required
Qualifications:
- Active Certification required: MCSA, MCSE, ACSP, AMIT, or ACMT
- Associate degree in a computer-centered discipline
- 8 years of directly related experience supporting IT operations with Windows 10 and in Active Directory environment
- Experience with technical proficiency in MAC OS, tools and productivity office suite
- Advanced-level experience in MAC/PC hybrid environments including mobile devices
- Hands-on experience with a wide range of infrastructure, including but not limited to Operating Systems, Device Management, and client systems
- Experience troubleshooting mobile devices using both iOS and Android
- Experience with JAMF (SCM platform) and SCCM/PXE for Windows
- Extensive equipment support experience
- Working technical knowledge of current protocols, operating systems (Windows 10/MacOS) and SOPs
- Excellent diagnostic and problem-solving skills
- Proven analytical and problem-solving abilities
Desired Skills:
- Bachelor's Degree
- Experience with AirWatch
