IT Resource Management Lead – Vice President

A financial institution located in White Plains, NY is seeking a VP, IT Resource Management Lead will report to the Director, IT Business Management, and will be responsible for aligning IT Workforce Management with ITIL (Information Technology Infrastructure Library) practices, ensuring optimal utilization of resources, monitoring IT performance, and generating insightful reports to support decision-making processes within the IT organization.   Hybrid or Remote : Hybrid (2 Days Onsite)Responsibilities : Assist with sustaining common workforce management tasks (reporting, identifying trends, mastering the WFM tools and capabilities (ServiceNow), capacity planning) to areas within the IT operations.  Create and establish ongoing capacity plan to leverage existing resources or accommodate new resources within the budget guidelines and according to KPI metrics. Work closely with Portfolio Manager, PMO, Budget and planning group to analyze forecasted workload with consideration in historical trends and initiatives known to impact workload and / or staffing. Develop and maintain capacity design and plan discussing the ability of IT to meet the performance and requirements of the business. Provides regular resource reporting highlighting current resource allocation and identifies skillset / resource constraints.  Evaluate the enterprise staffing needs and ensure leadership team and real time team are aware of unmitigated capacity shortages that will put KPI’s at risk. Develop and perform weekly capacity planning activities in the system to identify bottle necks and improve the process for resource allocation. Promote the benefits of resource planning and provide advice, guidance, and support to drive adoption and adherence to agreed processes and standards. Alignment with ITIL process definitions and implementations and be the champion to bring the workforce management practices to industry standards. Understand the roles within the workforce, IT requirements, and how current and future strategies influence and impact those roles. Understand SLA’s and how they are impacted by capacity. Qualifications :  Required BA / BS in Finance, Mathematics, Business Administration, Computer Science, or similar field. Strong capacity and resource allocation analysis experience with delivery organization of 500 resources  Minimum of 5 years experience in resource management, workforce planning, or related field, with at least 5 years in a lead role At least 3 years experience in Self – Management to develop the job potential and add value Strong Service Management Knowledge Demonstrated experience in strategic planning, data analysis and operational execution Strong understanding of organizational dynamics and resource allocation. Ability to influence people outside the immediate span of control, negotiate and resolve conflicts, and work with business users, IT partners and vendors. Excellent verbal and written communication skills. Desired Skills : Licenses / Certifications – ITIL 4, PMPMS Office, MS Visio, ServiceNow SPM, Enterprise Resource Management tools; Agile Methodology / Framework