What are the responsibilities and job description for the IT Support Technician position at Tandym Group?
A recognized services company in Delaware is looking to add a new IT Support Technician to join their growing team in Wilmington. In this role, the IT Support Technician will be responsible for providing leveraged operational support for all aspects of IT infrastructure and to the businesses and functions, including support for business computers, high-end computing workstations, servers, telecommunications, etc.
Responsibilities :
The IT Support Technician will :
- Engage with customers via phone, email, chat, and in person to answer questions, resolve problems, and ensure a seamless customer experience
- Provide end user support for installation of manufacturing applications
- Install, configure, support, and maintain of standard specialized and customized applications found in both the Businesses and functions
- Install, configure, support and maintain of standard, specialized, customized computers and workstations performing specialized tasks within the Businesses and Functions
- Support and maintenance tasks of network telecommunication equipment, including network routers, switches, wireless access points, VoIP telephones, etc.
- Work with vendors involving business specific applications to manage and implement within the environment
- Coordinate the resolution of end user problems, providing the appropriate level of support and escalating issues as needed
- Communicate with stakeholders so that expectations of problem resolution as set early and often
- Participate in collaborative work and service restoration teams as needed to ensure standards are being followed and that service is restored quickly and correctly.
- Perform root cause analysis to prevent repeat issues; drive continuous improvement by recommending procedures and controls for problem prevention and providing feedback to the Solutions Delivery Team
- Perform other duties, as needed
Qualifications :
Desired Skills :
