What are the responsibilities and job description for the Business Analyst position at Tandym Tech?
Job Details
We have a current opportunity for a Business Analyst on a contract basis. The position will be based in Detroit. For further information about this position please apply.
Responsibilities:
- Address system-related queries from customers.
- Act as a liaison between multiple stakeholders and IT partners.
- Work with business units and multiple dealerships to understand system issues and provide user support.
- Ensure smooth operation by identifying and resolving problems, often working closely with end-users to understand their needs and offer solutions.
- Form close partnerships with IT stakeholders to communicate system issues and bring them to resolution.
- Drive value during the development lifecycle by capturing system issues, conducting/participating in UAT testing, and supporting monthly releases and weekly hot fixes following Agile methodology.
Qualifications:
- Bachelor's degree in business, computer science, or a related field; Management Information Systems preferred.
- 1-2 years of customer support experience within the software product industry with a proven track record of results.
- Advanced knowledge of automotive and vehicle remarketing preferred.
- Ability to thrive in a highly dynamic, fast-paced, and collaborative environment requiring a high degree of productivity, adaptability, innovation, and follow-through.
- Passionate about continuous and iterative improvements, driving superior customer service, and a strong sense of urgency in resolving issues.
- Excellent interpersonal, organizational, time management, and communication skills (verbal and written) with the ability to work collaboratively across all levels of leadership.
- Maintains high levels of motivation, performance, and personal integrity aligned with corporate values.
- Ability to manage multiple tasks, projects, and programs simultaneously in a deadline-driven business environment.
- Ability to effectively influence people at all levels of the organization.
- Experience and demonstrated capability in leading and motivating teams.
- Strong analytical and problem-solving skills with high attention to detail.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
