What are the responsibilities and job description for the Desktop Support Technician position at Tandym Tech?
Job Details
Desktop Support Technician
A Fortune 50 financial services company is currently seeking a Desktop Support Technician to join their growing team in Vienna, Virginia.
About the Opportunity:
We are looking for a highly skilled candidate with advanced interpersonal skills, exceptional customer service, and experience supporting C-Suite executives. The ideal candidate will exhibit a professional presence and maturity, along with the ability to collaborate effectively with other team members in a "team-first" environment. Adaptability to a fast-paced, dynamic work setting is essential.
Qualifications:
- Strong oral and written communication skills.
- Experience with ticketing systems (ServiceNow or equivalent).
- Windows 10/11 experience.
- Proficiency in Microsoft Active Directory.
- Experience with desktop imaging technologies (MDT, LTI, ZTI).
- Expertise in Microsoft Office/365, Microsoft Outlook, and Teams.
- HP, Canon, and Toshiba printer support experience.
- Tier 1 or Tier 2 diagnostics and troubleshooting experience with hardware and software.
- Familiarity with PC, Laptop, and Thin Client devices.
- Experience in documenting operating procedures and adept ticket notation ability.
- Experience with Asset Management & Inventory Control - Scanning, updating, tracking, collection, and overall management of NF assets to ensure accuracy and availability of equipment.
- Perform employee moves to include equipment tear-downs, installs, and cable management.
- Ability to work independently and in a large group setting.
- Effective organizational, planning, and time management skills.
Nice to Have:
- A Certification.
- Windows 10/11 Certification.
- Citrix knowledge.
- Awareness of financial institution security protocols.
- SCCM knowledge.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
