What are the responsibilities and job description for the L2 Desktop support Tech Epiq Systems position at Tandym Tech?
Job Details
Introduction:
We are seeking a skilled Deskside Support Specialist to provide exceptional technical assistance to our staff. The ideal candidate will have a strong background in IT support, excellent problem-solving skills, and a customer-centric approach.
About the Opportunity:
- Hybrid or Remote: On-site
- Schedule: Monday to Friday
- Hours: 9 to 5
- Location: Phoenix, AZ
Responsibilities:
- Provide timely and effective deskside support to employees, resolving hardware and software issues.
- Install, configure, and maintain computer systems, peripherals, and software applications.
- Troubleshoot and resolve network connectivity issues.
- Assist with the setup and deployment of new equipment.
- Maintain accurate records of support requests and resolutions using our ticketing system.
- Collaborate with other IT team members to ensure efficient and effective support.
- Educate and train employees on IT best practices and usage of company systems.
- Participate in IT projects and initiatives as needed.
Qualifications:
- Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
- Proven experience in deskside support or similar IT support roles.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with network protocols and troubleshooting techniques.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong organizational skills and attention to detail.
- Certifications such as CompTIA A , Network , or Microsoft Certified: Modern Desktop Administrator Associate are a plus.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
