What are the responsibilities and job description for the Equipment Technician position at Tandym?
A top government integrator supporting County of San Diego (CoSD) is currently seeking a Equipment Technician to join their growing team.
MAJOR DUTIES AND RESPONSIBILITIES :
Solve technical problems for Desktop PC, Laptops, Peripherals, and Network Printers as well as Telecom services and email services.
Works within strict time scales and elevates incidents within defined time windows.
Review, Assign, Resolve, Log comments and Close tickets in standard Tools like ServiceNow, HP Service Manager, Remedy or CA Service Desk.
Understands VPN Connectivity and Troubleshooting of connection problems.
Troubleshoot Microsoft patches, corporate software deployments, group policies and Antivirus issues. Support patching of OS when required.
Have familiarity with Microsoft Active Directory, DNS and Proxy Services.
Understands Microsoft Office 365, Exchange Corporate Email Systems (.pst, .ost and Archives file types).
Strong writing and verbal communications skills.
Provides ideas and solutions to prevent problems and support incidents from reoccurring that impact the areas of client computing support and overall employee productivity.
Contribute to team's ability to meet target goals.
Complaint Handling
Responds to customer relations problems promptly and appropriately, escalates issues according to established procedures.
REQUIRED SKILLS / QUALIFIFCATIONS :
US Citizenship required.
Bachelor's Degree in computer science, electrical engineering, systems engineering, information technology, or a related field. (preferred)
Keeps composure under pressure. Has a customer is always right attitude.
Possess strong verbal and written communication skills, applied in a customer-facing environment.
Ability to maintain a high level of customer satisfaction by clarifying customer needs and ensuring that they are met.
Work effectively in a multicultural environment.
Have familiarity with Microsoft Active Directory, DNS and Proxy Services.
Understands Microsoft Office 365, Exchange Corporate Email Systems (.pst, .ost and Archives file types).
Strong writing and verbal communications skills.
Provides ideas and solutions to prevent problems and support incidents from reoccurring that impact the areas of client computing support and overall employee productivity.
Possess creative ability, credibility, and self-confidence while communicating established company policies and providing exceptional customer service and an overall world class employee experience.
Capable of lifting up to 50lbs.
DESIRED SKILLS :
Possess strong verbal and written communication skills, applied in a customer-facing environment.
Ability to maintain a high level of customer satisfaction by clarifying customer needs and ensuring that they are met.
Work effectively in a multicultural environment.
Exhibit knowledge of (and experience with) ITIL foundations best practice and processes (ITIL certification is a plus).
Experience with ServiceNow Enterprise Services Management tools is desired.
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