What are the responsibilities and job description for the ServiceNow Technical Lead/Architect position at Tanisha Systems, Inc.?
Job Details
Location: Chicago, IL - local preferred but remote ok.
Duration: Contract
Responsibility :- The ServiceNow Technical Lead will spearhead of development efforts, ensuring a smooth transition and a robust roadmap for future growth. This role is pivotal in leading delivery while building a sustainable, high-performing development team for ServiceNow platform.
Responsibilities:
- Oversee delivery of ServiceNow development initiatives, ensuring adherence to Agile principles and best practices.
- Conduct code reviews and provide mentorship to developers.
- Identify and address gaps in current development practices, aligning with organizational goals.
- Collaborate with Product Owners, Architects, and business stakeholders to define and execute the ServiceNow roadmap.
- Transition development responsibilities from ** to an internal team by May.
- Build and scale internal scrum teams to support future platform enhancements.
- Deep technical expertise in ServiceNow development and configurations.
- Proven experience leading development teams, including code reviews and Agile/Scrum methodologies.
- Strong problem-solving skills and ability to navigate complex team dynamics.
- Experience in ITSM, ITOM, and Knowledge Management preferred.
- Industry experience (e.g., retail) not required.
Responsibilities ServiceNow Technical Architect
- Design scalable, robust solutions to optimize ServiceNow platform functionality.
- Work across teams (e.g., IT, security, and third-party vendors) to ensure successful integration and module deployment.
- Mentor junior architects and foster growth in ServiceNow expertise across the organization.
- Define best practices for workflow automation and process optimization.
- Collaborate with stakeholders to create solutions for complex, non-digital workflows, enhancing efficiency and automation.
- Extensive experience as a ServiceNow Solutions Architect with expertise across multiple modules.
- Proven ability to mentor and grow architectural talent.
- Strong understanding of ITSM, ITOM, Knowledge Management, and workflow automation.
- Excellent problem-solving skills and ability to work collaboratively across teams.
About Tanisha Systems, Inc.
Tanisha Systems, founded in 2002 in Massachusetts-USA, is a leading provider of Custom Application Development and end-to-end IT Services to clients globally. We use a client-centric engagement model that combines local on-site and off-site resources with the cost, global expertise and quality advantages of off-shore operations. We deliver Custom Application Development, Application Modernization, Business Process Outsourcing and Professional IT Services from office locations in USA and *.
Tanisha Systems services clients in Government, Banking & Financial Markets, Insurance, Healthcare, Retail & Consumer Goods, Energy & Utilities, Life Sciences, Telecom, Manufacturing and Transportation Industries around the globe. Our engagement model provides a flexible operational environment that empowers our clients with the right levels of control.
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