Collection Specialist

Company Overview

Tank Holding Corporation has become the market leader and manufacturer of rotationally molded poly and welded steel bulk storage and material handling products in North America. Tank is growing rapidly and is always working to expand its capabilities and diversify product offerings consistent with the company values of growth and service to its customers.

Job Summary:

The Collection Specialist is a full-time, customer-facing role supporting A/R activities at Tank Holding Corp. This position requires strong communication skills, knowledge of the order-to-cash process, cash applications, and collections, along with the ability to work independently and collaboratively. The ideal candidate will demonstrate critical thinking, problem-solving abilities, and a commitment to providing exceptional service to both internal and external customers.

What We Offer:

• Medical, dental, & vision insurance with competitive premiums

• 401(k)

• Up to $5,250 of educational assistance per calendar year

• PTO 9 paid company holidays

This job is for you if…

• You’re a natural communicator who enjoys building relationships and can handle professional interactions with customers to resolve payment issues and maintain positive partnerships.
• You thrive in both independent and team environments, taking ownership of your work while collaborating across departments to solve problems and improve processes.
• You’re detail-oriented and tech-savvy, with experience in Excel and a knack for navigating customer portals, generating reports, and supporting audit and documentation requests.
You bring strong critical thinking skills to the table, love solving complex issues, and have a solid understanding of the order-to-cash process, collections, and cash applications.

Key Responsibilities

• Manage National customer accounts.
  • Reconcile disputes/short payments.
  • Work within customer portals
• Cash Applications support - back up to cash applications process
• Fulfill customer documentation requests related to invoices and payments.
• Interface with Business teams to gather additional information on open balances.
• Participate in process improvements.
• Assist with audit requests as needed.
• Other duties as deemed necessary to support the Company’s business operations.
• Ability to create excel reports to support other areas such as sales teams.
Manager Intercompany Customer accounts with A/P

Knowledge, Skills, and Abilities

• Associate degree preferred with at least two years of experience – manufacturing experience a plus!
• General knowledge of credit and collections practices
• Excellent communication skills – written and verbal.
• Proficient with Microsoft Outlook, Excel and Word
• Infor XA PowerLink or Sage MAS 500 experience is a plus.
• Excellent attendance & punctuality within core business hours
• Ability to multitask.
• Excellent organizational skills and attention to detail
• Strong problem solving and critical thinking skills.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Occasional, represents 1 to 33% or 1-2 hours of an 8-hour work day.

Frequently, represents 34 to 66% or 2 1/2 to 5 1/2 hours of an 8-hour work day.

Regularly, represents 67 to 100% or 6 to 8 hours of an 8-hour work day.

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision and peripheral vision.

AAP/EEO Statement

Tank Holding provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, creed, ancestry, sexual or affectional orientation, marital or veteran status, color, religion, sex, national origin, age, disability, genetics, status with regard to public assistance or any characteristic protected under federal, state or local law.

Pay Transparency

Please note that if the pay range, if listed, is a good faith estimate for the position at the time of posting. Actual compensation will be dependent on factors, including but not limited to the individual’s qualifications, experience, knowledge, skills, and abilities, as well as physical work location within the state.