What are the responsibilities and job description for the Patient Experience Representative (Days) position at Tanner Health System?
Education : High School Diploma or GED
Experience : Six months of related experience
Licenses and Certifications : Driver's License
Qualifications :
- Bilingual Preferred
- Minimum of 6 months experience involving guest interaction, satisfaction, and hospitality.
- Knowledge of medical terminology, hospital systems, operations, locations and departments relating to patient care.
- Knowledge of Patient Rights & Responsibilities, Joint Commission Standards, and Centers for Medicare and Medicaid Regulations
- Ability to maintain confidentiality of sensitive verbal and written information.
- Working knowledge of Windows-based office software, computers, and operating systems.
Definitions :
The Patient Experience Representative is dedicated to promoting the highest quality of hospitality and patient / guest satisfaction. They function as a non-clinical resource and liaison between the patient and their family, and the hospital and community it serves. They ensure patient rights are respected, promote a culture of safety, provide a channel for problem mediation and resolution, and is a conduit for feedback to management and staff on issues related to patient satisfaction.
Area of Responsibilities
Compliance Statement
Employee performs within the prescribed limits of Tanner Health System's Ethics and Compliance program. Is responsible to detect, observe, and report compliance variances to their immediate supervisor, the Compliance Officer, or the Hotline.
Education
High School Diploma or GED
Experience
No prior work experience required
Licenses & Certifications
Supervision
Qualifications
Definitions
Contact With Others
Regular contacts with other people in or out of department, but of very routine nature, requiring courtesy and tact.
Effect Of Error
Probable error would normally result in loss of own time to correct error. Practically all work is subject to verification or check. Little or no confidential data is involved.
Supervisory Responsibility
Occasionally uses assistance of aide or helper in performance of task
Mental Demands
Work involves a variety of problems in a general field, some of which are complex. Involves some independent judgment to decide what to do to assemble facts, determine variations from standard procedures, or plan other action to be taken to meet general objectives.
Physical Effort
Minor physical effort - Job requires person to stand and / or walk frequently. Lifts, carries, or uses lightweight (1 to 25 lbs.) materials or equipment less than half of the day. Works in reaching or strained position intermittently. Office or laboratory work requires close visual effort less than half of day. Office or Laboratory work with concentration on a monotonous, repetitious procedure or skill most of day, where speed and accuracy are essential.
Working Conditions
Minor - Occasionally involved in exposure to dirt, odors, noise, or some work is performed with exposure to temperature / weather extremes / occupational risk and probability of coming into contact with blood borne pathogens, other potentially infectious diseases, or biomedical / bio-hazardous materials.
Physical Aspects
Continually (at least once per day)
Occasionally (at least once a month)
