What are the responsibilities and job description for the EPIC Orders Analyst I - Information Tech (Days) position at Tanner Health?
Epic Orders analysts are the primary support contact for all orders related issues. Orders analysts coordinate issues which arise for their application areas and must be knowledgeable about the organization's policies, procedures, quality standards, and business operations. As most Epic applications integrate data, the application analyst should know where each piece of data within the respective workflow originates and ultimately contributes to quality outcomes. Familiarity with a healthcare organization orders workflows and processes, regulatory requirements, reporting requirements, and integration points is required. Orders analysts must make decisions regarding the urgency and or seriousness of calls and serve as a liaison between the technical staff of the department and the department's wide variety of customers and must escalate appropriately to resolve issues. This position will also be heavily involved with EMR configuration for Regulatory and Reporting for the organization. Depending on operations, business, or project needs, the Orders analyst may be asked to perform duties outside what is defined in the job description on a temporary basis.
Education:
Bachelor's degree preferred
Qualifications:
- Current Epic certification(s) or accreditation in the area of support is preferred. Epic certification in other areas may be considered initially. If Epic certification(s) in the area of support has not been obtained or has lapsed, certification(s) related to the area of support must be achieved during the first 90 days. Epic certification(s) in the area of support must be kept current, completing NVT (new version training) and re-certification as required.
- Bachelor's Degree Preferred.
- Additional Epic Certifications or Accreditations and Badges are preferred but not required.
- Analyst level and role specific qualifications outlined in the Information Technology Analyst Ladder policy.
- Competency requirement
Functions
Area of Responsibilities
- Application Support: The Analyst I is the primary support contact for the application's end users. The analyst is responsible for monitoring the ticket queue, reaching out to the end user to ensure clear understanding of reported issues, and closing tickets in accordance with defined Service Level Agreement (SLA) guidelines. The analyst can independently troubleshoot and resolve straightforward problems and questions, while relying on Analyst II and Analyst III team members for guidance resolving more complicated issues.
- Application Maintenance and Monitoring: The Analyst I is responsible for ensuring the day-to-day operability of the application which includes but is not limited to monitoring of applicable work queues. The Analyst I is expected to know the integration points for third party applications as well as ensuring that the third party applications function as expected with Epic. The role also has responsibility for periodic review of their workforce member's security access levels to the electronic patient healthcare information to ensure access is limited to job function.
- Incident Management: The Analyst I is expected to identify and resolve any system issues that could impact the integrity, safety, and availability of the system. The Analyst I will collaborate with cross functional teams across all areas of IT when necessary to implement requested changes or resolve application issues while adhering to the established Change Control Process.
- Change Management: The Analyst I will participate in Epic upgrade cycles by performing Nova note review, and take direction from senior team members when needed to analyze and review enhancements changes, perform the necessary build, testing, and installation of the upgrade. In addition to scheduled upgrades, the analyst will actively participate in changes required to keep the organization current with Gold Star, Honor Roll, and Staying Current requirements.
- Operational Engagement: The Analyst I is responsible for serving as a liaison between operations, the IT Department, and the vendor (EPIC, additional third party applications). Maintaining regular communication with direct operational contacts to identify current operating procedures, problems, and requirements. The Analyst I anticipates customer needs with the goal of generating loyalty and lasting relationships, and seeks customer feedback to ensure needs have been met. Active participation in organizational committee meetings and an active role in integrated workgroups is expected.
Compliance Statement
- Employee performs within the prescribed limits of Tanner Health System's Ethics and Compliance program. Is responsible to detect, observe, and report compliance variances to their immediate supervisor, the Compliance Officer, or the Hotline.
Required Knowledge & Skills
Education: High School Diploma or GED
Experience: No prior work experience required
Licenses and Certifications
NONE REQUIRED
Qualifications
- Current Epic certification(s) or accreditation in area of support is preferred. Epic certification in other areas may be considered initially. If Epic certification(s) in area of support has not been obtained or has lapsed, certification(s) related to area of support must be achieved during first 90 days. Epic certification(s) in area of support must be kept current, completing NVT (new version training) and re-certification as required.
- Bachelors Degree Preferred.
- Additional Epic Certifications or Accreditations and Badges preferred but not required.
- Analyst level and role specific qualifications outlined in the Information Technology Analyst Ladder policy.
- Competency requirement
Definitions
The Analyst I is the primary support contact for the application. They coordinate all issues that arise during the project for their application areas and must be very knowledgeable about the organization's policies, procedures, and business operations.
Position Responsibilities
Contact with Others: Requires frequent but limited contacts with many others to do job, or extensive contacts with a limited number of categories of people to apply procedures or treatment. Requires discretion and tact to interpret departmental procedures.
Effect of Error: Probable errors may be serious and involve losses such as improper costs, overpayment, waste of material, damage to equipment, and delay in processing work. Effect usually confined within the organization. Most of work not subject to direct verification or check. Regularly works with some confidential data such as account, salaries, patient medical records, which if disclosed might have adverse internal or external effects.
People Management Responsibilities
Supervisory Responsibility: Exercises no supervision, work direction, or instruction of other employees or students
Work Environment/Physical Effort
Mental Demands: Work involves a variety of problems in a general field, some of which are complex. Involves some independent judgment to decide what to do to assemble facts, determine variations from standard procedures, or plan other action to be taken to meet general objectives.
Working Conditions: Generally pleasant working conditions/normal office environment.
Working Conditions Aspects for Immunizations
Performs tasks involving contact with blood, blood-contaminated body fluids, other body fluids, or sharps (needles): No
Directly works with Patients less than 12 months of age: No
Physical Effort: Light physical effort - Much of work done while sitting but with more than normal standing or walking. Handles light materials intermittently. Office or laboratory work requiring more than normal visual effort.
Physical Aspects
Bending: Not required
Typing: Frequent = 34% - 66% of the time
Manual Dexterity - picking, pinching with fingers etc.: Not required
Feeling (Touch) - determining temperature, texture, by touching: Not required
Hearing: Frequent = 34% - 66% of the time
Reaching - above shoulder: Not required
Reaching - below shoulder: Not required
Visual: Frequent = 34% - 66% of the time
Color Vision: Not required
Speaking: Frequent = 34% - 66% of the time
Standing: Not required
Balancing: Not required
Walking: Not required
Crawling: Not required
Running - in response to an emergency: Not required
Lifting up to 25 lbs.: Not required
Lifting 25 to 60 lbs.: Not required
Lifting over 60 lbs.: Not required
Handling - seizing, holding, grasping: Not required
Carrying: Not required
Climbing: Not required
Kneeling: Not required
Squatting: Not required
Tasting: Not required
Smelling: Not required
Driving - Utility vehicles such as golf carts, Gators, ATV, riding lawnmowers, skid steer, aerial lift: Not required
Driving - Class C vehicles: Not required
Driving - CDL class vehicles: Not required
N95 Respirator usage (PPE): Not required
Hazmat suit usage (PPE): Not required
Pushing/Pulling - up to 25 lbs.: Not required
Pushing/Pulling - 25 to 60 lbs.: Not required
Pushing/Pulling - over 60 lbs. : Not required
