What are the responsibilities and job description for the Information Desk Receptionist - Volunteer Services (Evenings) (PRN) position at Tanner Health?
The receptionist is responsible for answering the desk telephone, providing accurate, understandable directions to visitors and guests; providing general assistance to all classifications of guests.
Education
High School Diploma or GED
Experience
One year of related experience. Requires a working knowledge of standard practices and procedures.
Qualifications
Requirements:
Education
High School Diploma or GED
Experience
One year of related experience. Requires a working knowledge of standard practices and procedures.
Qualifications
- Basic knowledge of computer use.
- Must demonstrate exceptional customer service capability.
- Pleasant speaking voice, with the ability to use correct grammar, required.
- Previous duties with high public contact are desired.
Area of Responsibilities
Compliance Statement
Employee performs within the prescribed limits of Tanner Health System's Ethics and Compliance program. Is responsible to detect, observe, and report compliance variances to their immediate supervisor, the Compliance Officer, or the Hotline.
Education
High School Diploma or GED
Experience
One year of related experience. Requires a working knowledge of standard practices and procedures.
Licenses & Certifications
Supervision
Qualifications
Definitions
Contact With Others
Regular contacts with other people in or out of department, but of very routine nature, requiring courtesy and tact.
Effect Of Error
Probable errors may be serious and involve losses such as improper costs, overpayment, waste of material, damage to equipment, and delay in processing work. Effect usually confined within the organization. Most of work not subject to direct verification or check. Regularly works with some confidential data such as account, salaries, patient medical records, which if disclosed might have adverse internal or external effects.
Supervisory Responsibility
Exercises no supervision, work direction, or instruction of other employees or students
Mental Demands
Routine duties using one or more of several established procedures within a prescribed practice under general supervision. Involves minor decisions many of which are repetitive.
Physical Effort
Light physical effort - Much of work done while sitting but with more than normal standing or walking. Handles light materials intermittently. Office or laboratory work requiring more than normal visual effort.
Working Conditions
Generally pleasant working conditions/normal office environment.
Physical Aspects
Continually (at least once per day)
Frequently (at least 3 times a week)
Occasionally (at least once a month)
- Answers Information Desk telephones and provides information for room numbers, directions, and other information as needed. Must maintain highest level of HIPPA compliance in all interactions. Must be done while practicing exceptional customer service initiatives at all times.
- Check waiting area of ICU when volunteer is not on duty and see if there are guests who need assistance and check for general maintenance needs of the area
- Maintains two wheelchairs in lock up at all times and cleans after each use while utilizing required cleaning practice protocol and safety to self while cleaning.
- Notifies Help Desk concerning maintenance needs of lobby and notifies security if there are any disruptive guests in the lobby.
- Provides directional and general assistance to visitors/guests and walk them as much as possible to their destination.
- Assist Volunteer Services Department in keeping accurate and up to date information in the Telephone Directory.
Compliance Statement
Employee performs within the prescribed limits of Tanner Health System's Ethics and Compliance program. Is responsible to detect, observe, and report compliance variances to their immediate supervisor, the Compliance Officer, or the Hotline.
Education
High School Diploma or GED
Experience
One year of related experience. Requires a working knowledge of standard practices and procedures.
Licenses & Certifications
- NONE REQUIRED
Supervision
- No assigned staff.
Qualifications
- Basic knowledge of computer use.
- Must demonstrate exceptional customer service capability.
- Pleasant speaking voice, with the ability to use correct grammar, required.
- Previous duties with high public contact are desired.
Definitions
- The receptionist is responsible for answering the desk telephone, providing accurate, understandable directions to visitors and guests; providing general assistance to all classifications of guests.
Contact With Others
Regular contacts with other people in or out of department, but of very routine nature, requiring courtesy and tact.
Effect Of Error
Probable errors may be serious and involve losses such as improper costs, overpayment, waste of material, damage to equipment, and delay in processing work. Effect usually confined within the organization. Most of work not subject to direct verification or check. Regularly works with some confidential data such as account, salaries, patient medical records, which if disclosed might have adverse internal or external effects.
Supervisory Responsibility
Exercises no supervision, work direction, or instruction of other employees or students
Mental Demands
Routine duties using one or more of several established procedures within a prescribed practice under general supervision. Involves minor decisions many of which are repetitive.
Physical Effort
Light physical effort - Much of work done while sitting but with more than normal standing or walking. Handles light materials intermittently. Office or laboratory work requiring more than normal visual effort.
Working Conditions
Generally pleasant working conditions/normal office environment.
Physical Aspects
Continually (at least once per day)
- Visual
Frequently (at least 3 times a week)
- Typing
- Hearing
- Speaking
- Walking
Occasionally (at least once a month)
- Bending
- Manual Dexterity ? picking, pinching With fingers etc.
- Standing
- Carrying
- Kneeling
- Squatting
- Pushing/Pulling ? up To 25 lbs.
- Pushing/Pulling ? 25 To 60 lbs.
- Pushing/Pulling ? over 60 lbs.
