Patient Access Team Lead - Scheduling (Days)

Coordinates work assignments for registrations, pre-registrations, and centralized scheduling services within arena registration environment. Supports registration functions by performing job duties as needed.

Required Knowledge & Skills

Education: High School Diploma or GED

Experience: Two years of related experience. Requires working knowledge of specialized practices, equipment, and procedures.

Licenses and Certifications

CERTIFIED HEALTHCARE ACCESS ASSOCIATE

Qualifications

• Two years previous experience relevant to position (i.e. registration, scheduling, utilization review in healthcare). Previous experience or knowledge of scheduling & order management, medical necessity, and other financial clearance techniques preferred. Knowledge of medical terminology preferred. Relevant training or education may be considered as experience. Management experience preferred, but not required.
• Ability to interact and work well as a part of a team oriented environment.
• Proficient use of computer equipment.
• Ability to organize for maximum time utilization and smooth patient flow.
• Ability to comprehend and apply a large variety of operating procedures.
• Ability to make independent decisions, displaying emotional maturity and using sound judgment.
• Ability to work effectively in high stress situations.
• Ability to work in fast-paced environment with frequent interruptions.
• Excellent public relations skills. Pleasant professional demeanor when dealing with the public, even irate or abusive individuals. Must possess the ability to communicate effectively and maintain good relations with co-workers, the hospital, and medical staff, as well as with patients, families, and third party payers.
• Proven ability to act as a positive influence in a leadership role and to effectively work with others at all levels within and outside the organization.
• Ability to read and write legibly, with spelling accuracy.
• Successful completion of the Certified Healthcare Access Associate exam or HFMA Certified Revenue Cycle Representative within 90 days of employment and completion of educational requirements to maintain certifications as warranted.