Parts manager

Responsibilities :

• Staff Management : Lead, train, and motivate parts sales staff to meet performance targets, improve customer service, and uphold company standards.
• Customer Relations : Maintain strong, professional relationships with both internal and external customers, ensuring their parts needs are met promptly and accurately.
• Parts Ordering and Inventory Management : Supervise inventory levels, ensure timely restocking of parts, and manage special orders.

Keep accurate records of stock, order history, and forecasts.

• Parts Catalog Management : Oversee the use of the parts catalog and ensure team members are well-trained in its application to identify and source the correct parts for customers.
• Review and Approve Estimates : Review body shop estimates and repair orders to verify that parts ordered are correct and that pricing is consistent with the estimates.
• Order Fulfillment & Stock Maintenance : Ensure parts orders are filled accurately, stock levels are maintained, and bins are checked regularly for accuracy.
• Emergency Parts Ordering : Manage out-of-stock situations by locating parts from outside sources and placing emergency orders to meet customer needs.
• Financial Oversight : Ensure parts orders are accurately billed to service repair orders, manage payments from customers, and ensure all pricing is correct.
• Performance Reporting : Regularly assess the performance of the parts department, including sales, inventory turnover, and customer satisfaction metrics, and report to upper management with recommendations for improvements.

Qualifications :

• Must have prior automotive parts experience , with strong knowledge of parts sourcing, inventory management, and pricing, preferably with Nissan or another automotive brand.
• Leadership Experience : Proven experience managing a parts team and motivating employees to achieve sales and service targets.
• Educational Background : High School diploma or equivalent.

Additional training or certification in automotive parts management is a plus.

• Analytical Skills : Strong ability to analyze and interpret inventory data, customer orders, and financial reports.
• Mathematical Skills : Ability to calculate figures and amounts, such as discounts, pricing, commissions, percentages, and other necessary calculations.
• Customer Service Focus : Exceptional interpersonal and communication skills to provide excellent customer service, resolve issues, and build strong relationships.
• Organizational and Time Management Skills : Ability to prioritize tasks, manage multiple responsibilities, and maintain a well-organized department.
• Valid Driver’s License : Clean driving record required for any necessary on-site or off-site tasks.
• Problem-Solving Ability : Ability to handle difficult situations, such as locating hard-to-find parts, managing out-of-stock situations, and resolving customer complaints.

Additional Skills & Requirements :

• Ability to read and understand safety and maintenance documents.
• Proficient in using inventory management software and point-of-sale systems.
• Eager to continuously improve and stay updated on industry trends and new parts technologies.

We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Last updated : 2024-11-16