What are the responsibilities and job description for the Cafe, Manager - New Restaurant Concept Miami position at Tao Group Hospitality?
Tao Group Hospitality offers competitive benefits for all full-time team members such as :
Medical, Dental, and Vision Coverage
401(k) Retirement Program with Employer Match
Life and Disability Insurance Plans
Ancillary Insurance Plans
Mental Health Support and Services
Fertility & Family Forming Support and Resources
Pet Insurance
Employee Discounts
TAO Savings Marketplace
Time off and much more!
The Café Manager is responsible for overseeing the daily operations of a high-end, quick-service outlet that utilizes advanced technology. This role involves supervising the front-of-house team members in line with departmental policies and procedures, as well as managing all front-of-house operations. The Café Manager is responsible for creating a warm and welcoming experience for every guest.
ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO :
Anticipate and accommodate the needs of the guests
Supervises and coordinates team member responsibilities to ensure that the cafe is running efficiently and profitably
Participates in interviewing, hiring, and training new candidates
Responsible for the scheduling of assigned departments
Participates in growth opportunities and team member development of all front-of-house team members
Regulates all POS functions requiring a manager’s approval
Addresses and resolves guest and team member concerns
Responsible for reconciling end-of-shift financials
Responsible for inventorying and ordering operational supplies
Ability to perform the job duties of all supervised team members
Possesses in-depth knowledge of all food and beverage menus
Ensures that the venue is compliant with all federal, state, and local laws and regulations, and company policies
Ensures Department of Health and company sanitation standards
Practical knowledge of the job duties of all supervised team members
Communicates clearly and concisely with heart-of-house team members during operation
Ensures the completion of all opening and closing procedures by FOH team members
Ensures the replacement or repair of all breakage and damage of equipment or furniture
Attends, leads, and participates in any training sessions, departmental meetings, or pre-service meetings
Learn by listening, observing other team members, and sharing knowledge while leading by example
Portrays a positive and professional attitude
Demonstrates knowledge of the venue, Tao Group Hospitality, and its partners
Works as part of a team and provides help and support to all fellow team members
Assist and / or complete additional tasks as assigned
EDUCATION / WORKING KNOWLEDGE :
Minimum 2-3 years of previous hospitality supervisory / management experience within a high end café or quick service setting is essential
Hands-on experience with professional coffee machines is required
Bachelor’s Degree with an emphasis in hospitality and / or equivalent combination of education and experience in a related field
Strong guest service foundation, ability to coach, build a team, problem solve, and leadership skills required
Must be organized, self-motivated, and proactive with strong attention to detail
Proficient in Windows Microsoft Office, POS systems, Oracle knowledge preferred
21 years of age
SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE
The work environment characteristics and / or physical demands described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions
Must have strong problem-solving skills
Excellent written and verbal communication skills required
Ability to work under pressure and meet deadlines
Must have good positive energy throughout the day
Must be able to read the computer monitors and print legibly
Must be able to sit and / or stand for extended periods of time
Must be able to move quickly through work and set the pace in the office
Must be able to push and lift up to 25 lbs.
Small to Medium office environment
Office, Casino, Nightclub, Bar, Lounge, and / or Restaurant working environment
5-25% Local Travel (United States)
Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
May work extended hours irregular shifts, evening and / or weekend shifts, and holiday work may be required
Maintain a professional, neat, and well-groomed appearance adhering to Company standards
Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
Ability to maintain a high level of confidentiality
Ability to handle a fast-paced, busy, and somewhat stressful environment
Keep a pulse on the job market with advanced job matching technology.
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