Event Busser

ABOUT TAO GROUP HOSPITALITY

Tao Group Hospitality delivers distinctive culinary and premium entertainment experiences through its portfolio of restaurants, nightclubs, lounges, and daylife venues. Tao Group Hospitality acquired Hakkasan Group in April 2021. The combined company operates over 80 branded locations in over 20 markets across four continents and features a collection of widely recognized hospitality brands. These include TAO, Hakkasan, OMNIA, Marquee, LAVO, Beauty & Essex, Wet Republic, Yauatcha, Ling Ling, Cathédrale, Little Sister, The Highlight Room, Sake No Hana, Jewel, and more. Tao Group Hospitality is part of Mohari Hospitality, an investment firm focused on the luxury lifestyle and hospitality sectors.

POSITION SUMMARY:
Assists Floor & Cocktail Servers in steps of guest service, and resets tables in a speedy, professional, and effective manner. Interacts with the dining room/lounge guests, fellow team members, and supervisors in a polite and courteous manner to ensure gracious hospitality

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:
 Anticipate and accommodate the needs of the guests.
 Maintain the general cleanliness and orderliness of the tables.
 Communicates the needs of the guests to Front-of-House and Heart-of-House support staff, servers, managers, and chefs.
 Deliver, fill, and re-fill water, as requested by guests and/or directed by servers.
 Clears and resets tables, and cleans table area, including banquettes, during service.
 Helps ensure guest satisfaction through active participation in service.
 Maintain general cleanliness of stations and the entire venue.
 Complies with Department of Health and company sanitation standards.
 Properly sets-up floor and side stations, performs side-work and other opening/closing procedures as directed by management, including:
o Responsible for making sure all tables and chairs/banquettes are clean and free of debris
o Sets tables with proper settings
o Wipes down chairs, tables, and banquettes
o Stocks side-stations with prescribed supplies
o Performs opening side-work as prescribed
o Performs closing side-work as prescribed
 Participates in, when available, marking tables for upcoming courses (apps, entrees, desserts).
 Reports all breakage, and damage of equipment or furniture immediately to management.
 Attends and participates in daily pre-service meetings.
 Attends and participates in any training sessions or departmental meetings.
 Learn by listening, observing other team members, and sharing knowledge while leading by example.
 Portrays a positive and professional attitude.
 Demonstrates knowledge of Tao Group Hospitality, its partners, and supporting hotel environments.
 Works as part of a team and provides help and support to all fellow team members.
 Assist and/ or complete additional tasks as assigned.

TRAINING REQUIREMENTS:
 Tao Group Hospitality in-venue busser training

EDUCATION/WORKING KNOWLEDGE:
 Previous hospitality experience.
 Previous busser experience.
 Previous Experience in a high-volume restaurant/nightclub/lounge.

SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE

The work environment characteristics and/or physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions
 Ability to write and verbally communicate
 Must have good positive energy throughout the day
 Must be able to print legibly for team members, management, and guests to read
 Must be able to kneel, bend, and stand for extended periods of time
 Must be able to move quickly
 Must be able to push and lift up to 50 lbs.
 Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
 May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
 Exposure to cleaning materials
 Exposure to hot kitchen elements or cleaning materials.
 May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
 Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment
 Maintain a professional, neat, and well-groomed appearance adhering to Company standards
 Must be effective as part of a team; ability to interact with internal and external customers, managers, and co workers in a professional, courteous manner
 Ability to maintain confidentiality
 Ability to handle a fast-paced, busy, and somewhat stressful environment

DISCLAIMER:
This job description is a summary of duties, which you are expected to perform in your assignment. It is by no means an all inclusive list but is merely a broad guide to expected duties. As a team member, you should understand that a job description is neither complete nor permanent; it can be modified at any time. Due to the cyclical nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the property. In addition, attendance at all scheduled training sessions and meetings is required. Also, at the request of management, any team member may be asked and expected to perform additional duties, responsibilities, or projects without notice.I have read the qualifications and requirements of the position of Busser. To the best of my knowledge, I believe that I can perform these duties.