What are the responsibilities and job description for the Maitre'D position at Tao Group Hospitality?
Position Summary: Responsible for checking in and managing the seating of all guests, both reservations and walk-ins. Manages reservation book and accepts walk-in guests to help maximize seating for each shift. Acknowledges and interacts with the restaurant guests, fellow employees, and supervisors in a polite and courteous manner to ensure gracious hospitality.
Duties and Responsibilities: including but not limited to
Maintain professional appearance standards as directed in the Tao Group Hospitality Employee Handbook.
Anticipates and accommodates all needs of the guest.
Maintains the general cleanliness and orderliness of the entrance area and entire venue.
Complies with Department of Health and company sanitation standards.
Actively takes and processes reservations.
Assists with incoming calls and answering guest questions.
Strategically plots reservations, and appropriately accomodates walk-ins to ensure a smooth shift.
Provides dining room team with initial table set-up.
Properly sets-up front desk area, performs side-work and other opening/closing procedures as directed by management, including:
Ensures all appropriate menus are printed and ready for service.
Ensures that all menu books are organized with current menus.
Performs opening side-work as prescribed.
Performs closing side-work as prescribed.
Reports all breakage, damage of equipment or furniture immediately to management.
Attends and participates in daily pre-service meetings.
Participates in any training sessions or departmental meetings.
Learn by listening, observing other team members and sharing knowledge while leading by example.
Portrays a positive and professional attitude.
Demonstrates knowledge of Tao Group Hospitality, its partners and supporting hotel environments.
Works as part of a team and provides help and support to all fellow team members.
Training Requirements:
Tao Group Hospitality in-venue Maitre d’ training.
Minimum Education and Qualifications:
Previous hospitality experience.
Previous Maitre d’ and/or Tao Group Hospitality Wing experience.
Experience in a high-volume restaurant/nightclub/lounge.
Physical Demands and Work Environment:
Must be able to stand, lift and bend for extended periods of time.
Must be able to bend and lift to 50 lbs.
Role may include job duties or tasks requiring repetitive motion.
Exposure to hot kitchen elements or cleaning materials.
Must be able to work and remain focused in a fast-paced and ever-changing environment.
Ability to work a flexible schedule inclusive of varying shifts such as days, evenings, weekends and holidays.
