What are the responsibilities and job description for the Server - Crane Club Members Lounge New York position at Tao Group Hospitality?
The server actively takes orders, conducts full and complete beverage/food service, and monitors guests’ lounge/bar experience. Interacts with the lounge/bar guests, fellow team members, and supervisors in a polite and courteous manner to ensure gracious hospitality.
ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:
- Anticipate and accommodate all needs of the guests.
- Provides professional and exceptional service.
- Presents menus, answers questions, and makes suggestions for all beverage and food items.
- Inform guests of all food and beverage specials, with prices.
- Required to solicit any allergy or dietary restrictions from each guest.
- Accurately enters all orders into the POS system.
- Ensures the delivery of all food and beverage to the guests.
- Maintain general cleanliness of assigned stations and the entire venue.
- Follow supervisor’s instructions, communicate with and support co-workers, and be a team player.
- Possesses in-depth knowledge of all food and beverage menus and the company.
- Serves all alcoholic beverages in accordance with all state regulations and alcohol awareness training standards.
- Follows all company procedures when providing bottle service.
- Follows proper cash/payment card procedures.
- Complies with Department of Health and company sanitation standards.
- Accurately completes all end-of-shift financial procedures.
- Communicates the needs of the guests to Front-of-House and Heart-of-House support staff, managers, and chefs.
- Properly sets-up cocktail lounge/bar and side stations, performs side-work and other opening/closing procedures as directed by management, including:
- Ensures all lounge furniture is clean and free of debris
- Sets tables with proper settings
- Stocks side-stations with prescribed supplies
- Performs opening & closing side-work as prescribed
- Reports all breakage, and damage of equipment or furniture immediately to management.
- Attends and participates in daily pre-service meetings.
- Attends and participates in any training sessions or departmental meetings.
- Learn by listening, observing other team members, and sharing knowledge while leading by example.
- Portrays a positive and professional attitude.
- Demonstrates knowledge of Tao Group Hospitality, its partners, and supporting hotel environments
- Works as part of a team and provides help and support to all team members.
- Assist and/ or complete additional tasks as assigned
TRAINING REQUIREMENTS:
- Tao Group Hospitality in-venue server training
EDUCATION/WORKING KNOWLEDGE:
- Previous hospitality experience.
- Previous cocktail and/or floor server experience.
- Experience in a high-volume restaurant/lounge.
SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE
The work environment characteristics and/or physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions
- Ability to write and verbally communicate
- Must have good positive energy throughout the day
- Must be able to print legibly for team members, management, and guests to read
- Must be able to bend, kneel, and/or stand for extended periods of time
- Must be able to move quickly
- Must be able to push and lift up to 50 lbs.
- Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
- Exposure to hot kitchen elements or cleaning materials
- May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
- Exposure to cleaning materials
- May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
- Office, Casino, Nightclub, Dayclub, Bar, Lounge, and/or Restaurant working environment
- Maintain a professional, neat, and well-groomed appearance adhering to Company standards
- Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
- Ability to maintain confidentiality
- Ability to handle a fast-paced, busy, and somewhat stressful environment
