What are the responsibilities and job description for the Security Officer - Tao Beach Dayclub & Marquee Dayclub position at Tao Group?
Security Officer - Tao Beach Dayclub & Marquee Dayclub
GUEST SERVICE REQUIREMENTS:
- Provide a friendly, personal demeanor with a willingness to interact
- Respond to all guest inquiries and requests in a courteous and polite manner
- Anticipate guests needs
- Provide professional and friendly guest services
- Commits self to the below listed Company values, and acknowledges dedication to providing excellent guest service for our Guests and our internal team, always
SAFETY REQUIREMENTS:
- Ability to work safely and prevent personal injury
- Commitment to the safety of fellow co-workers and our guests, and the ability to demonstrate that commitment through daily actions
- Comply with all safety and health department procedures as well as Company and/or departmental policies/procedures
- Good working knowledge of common safety hazards and precautions to establish a safe work environment
- Reports any and all safety hazards immediately
- Adhere to Hearing Conservation policy
- Comply with all state and federal liquor laws
ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:
- Completing 90 day Security Officer II training
- Identification checks of all Guests
- Prevention of Guests without proper identification from entering the premises
- Prevention of intoxicated guests from entering the premises
- Proper procedures for dealing with disruptive Guests and, of necessary escorting them from the venue
- Prevention and resolution of altercations among Guests
- Line of sight/atmosphere control by circulating through your work area throughout shift
- Provides security and protection for our guests, employees, and company property
- Maintain up to date knowledge of hotel and company executives
- Works special programs to assist with the growth of Security Officer II positions and implement new processes
- Take required enforcement action for violations of all local and federal laws and if warranted, will have the ability to liaison with local authorities for assistance
- Inform management of any complaint, comments or incident
- Remain alert for any suspicious activity
- Coordinates activities within security area
- Assists in preparation of emergency management and contingency planning
- Escorts for table guests, employees, celebrities, VIP guests throughout the venue as needed
- Appear in dress code for all shifts at your scheduled time
- Alert and get approval for any and all breaks, leave of rotation or duties in which you cannot perform at the time they were assigned to you
- Patrol the venue premises to ensure the safety of customers and employees
- Administer first aid and assists injured guests or employees
- React professionally and rationally in emergency and pressure situations
- Be attentive to all company related events and upcoming venues and changes
- Keep a proper and professional appearance and attitude
- Maintain and promote a friendly atmosphere for customers and staff
- Comply with added hours or time frame after scheduled shift as needed
- Circulate among guests and employees to preserve order and protect property
- Ensure that proper authorities are contacted
- Upholds law and order in the hotel in conjunction with local law enforcement
- Remains alert for any suspicious persons or activities
- Reports any safety hazards immediately to Maintenance and/or Management
- Answers all guest questions and furnishes detailed information on casino facilities, attractions, retail shops, and food and beverage locations
- Follows radio communication procedures and corresponding codes
- Reacts professionally and rationally in emergency and pressure situations
- Restrains intoxicated, disorderly, or insubordinate guests and alerts management immediately
- Follows the established procedures for escorting and assisting necessary employees to cash control
- Communicates professionally with all management
- Promotes and practices safety awareness and behavior, adhering to all safety standards
- Directs emergency vehicles when called upon
- Assists and/ or completes additional tasks as assigned
IN ADDITION TO THE AFOREMENTIONED ESSENTIAL JOB FUNCTIONS, THE POSITION WILL BE EVALUATED ON THE FOLLOWING LEADERSHIP QUALITIES:
- Accountability
- Development
- Working relationships
- Verbal communication
- Appearance
- Judgment
- Quality of work
- Job skills knowledge
- Productivity
- Dependability
- Reliability
- Communication
- Verbal communication
- Attitude
- Adherence to Policy
- Teamwork
- Guest satisfaction
EDUCATION/REQUIREMENTS:
- Hospitality experience preferred
- Proof of eligibility to work in the United States
- Valid Driver’s License
- 21 years of age
- Maintain a professional, neat and well-groomed appearance adhering to Company standards
- Possession of or the ability to possess all state required work cards for the position
- If you are hired, we will require proof that you have received the COVID-19 vaccine or that you have a valid religious or medical reason not to be vaccinated.
WORKING KNOWLEDGE REQUIREMENTS:
- Guest Relations
- Proper lifting techniques
- Knowledge of report writing basics
- Training in ID certification
- Safety
- Opening and closing duties
- Good working knowledge of common safety hazards and precautions to establish a safe work environment
- Knowledge of radio communication procedures and corresponding codes
SKILLS:
- Must have strong problem-solving skills
- Ability to motivate and lead by setting the example
- Ability to learn and retain company policies and procedures
- Ability to keep working area clean and organized
- Ability to keep an open and objective view
- Ability to maintain composure and stay focused
- Ability to complete sufficient incident reports
- Ability to create and maintain service rapport through the Company’s philosophy
- Ability to communicate effectively and assertively in the English language, both verbally and in writing with staff, clients, and the public
- Ability to maintain a high level of confidentiality
- Ability to write reports, business correspondence and procedure manuals
- Ability to demonstrate a positive attitude always
- Ability to keep an open and objective view
- Ability to listen empathetically and be respectful always
- Ability to maintain composure and stay focused
- Ability to maintain personal integrity
- Ability to work as a team, stay organized, handle various projects at one time, follow up and make accurate decisions
- Ability to handle a fast-paced, busy, and somewhat stressful environment, and work under pressure and meet deadlines
PHYSICAL DEMANDS:
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
- Must have good positive energy to make it through the day
- Must be able to move quickly through work and set the pace in the office and/or venue
- Must be able to read the computer monitors
- Must be able to print legibly for guests to read
- Must be observant and quick to respond to various situations
- Must be able to move quickly through work and set the pace in the office and/or venue
- Must be able to sit and/or stand for extended periods of time
- Must be dexterous and able to participate in all service aspects.
- Must be able to twist, tow (push or pull), reach, bend, lift, climb, crouch and carry as necessary
- Must be able to push and lift up to 50 lbs.
- Ability to use hands to handle, or feel objects, tools or controls
- Ability to reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl
- Ability to talk, hear, taste, and smell
- Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
WORK ENVIRONMENT & SCHEDULE:
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
- Work indoors and/or outdoors, exposed to excessive heat, hot and/or cold surfaces, steam, and wet floors
- Nightclub, bar, pool, lounge and/ or restaurant
- Involves constant public contact
- Work may be performed in small areas and varying conditions of noise level, temperature, lighting and air quality.
- Must be able to work both inside and outside during all times of the year as needed based on business volumes
- Work in an environment that is subject to varying levels of noise, crowds and smoke, the severity of which depends upon Guest volume
- Work varied shifts to include days, nights, weekends and holidays
If you are hired, we will require proof that you have received the COVID-19 vaccine or that you have a valid religious or medical reason not to be vaccinated.
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SECURITY RESPONSIBILITIES:
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