Front Desk Receptionist

Job Title: Front Desk Receptionist

Job Summary: The Front Desk Receptionist is the first point of contact for patients, visitors, and staff, responsible for managing the front desk operations and ensuring a welcoming, professional environment. This role requires exceptional customer service skills, attention to detail, and the ability to multitask in a fast-paced setting.

Key Responsibilities:

• Greet and welcome patients, visitors, and staff, ensuring a friendly and professional atmosphere.
• Provide exceptional customer support, addressing concerns and resolving issues promptly and efficiently.
• Maintain a welcoming, respectful, and supportive environment during office hours (Monday-Friday, 9 am-5 pm).

Front Desk Operations:

• Manage the front desk, including answering phone calls, responding to emails, and addressing inquiries in a timely manner.
• Develop a strong understanding of the phone systems and manage incoming and outgoing calls effectively.
• Open and close the office, including tasks such as turning on/off lights, opening/closing blinds, adjusting heating/cooling, and locking/checking all doors.
• Manage mail and deliveries, ensuring all are processed accurately and efficiently.

Administrative Support:

• Utilize medical and dental receptionist skills to schedule appointments, manage patient flow, and perform various administrative tasks.
• Assist with calendar management, including booking appointments and coordinating schedules for providers.
• Support the administrative team with tasks such as filing, data entry, and managing patient records.
• Aid Clinicians and CSWs by handling printing, faxing, or copying tasks.
• Attend weekly staff meetings with the direct supervisor and provide updates on any client-related issues or questions.

Patient Interaction:

• Collect payments from clients, issue receipts, and document transactions in EMRBear.
• Assist clients in completing consent forms, ROIs, and other necessary paperwork.
• Verify insurances for intakes and scheduled clients, including checking benefits, copays, and deductibles.
• Collaborate with clients, providers, referral lists, and insurance specialists as necessary.
• Utilize Google Chat to inform clinicians when their client arrives in the office.

Compliance and Confidentiality:

• Ensure compliance with HIPAA regulations and maintain confidentiality at all times.
• Maintain all HIPAA protocols to protect the organization's liability and clients' privacy.

Office Maintenance:

• Maintain a clean and organized front desk area, including restocking supplies.
• Conduct end-of-day office sanitation, ensuring all doors and windows are closed and locked, and utilities are turned off.
• Unlock and open OPT upon arrival.
• Put out and put away apples on the table daily.

Special Projects and Other Duties:

• Report directly to the Director of Operations.
• Perform other duties as assigned.

Qualifications:

• Experience:
• Previous experience as a front desk receptionist or in a similar role is preferred.
• Experience in medical or dental receptionist roles is highly valued.
• Proven experience in providing exceptional customer service and support.
• Skills:
• Strong organizational and time management skills, with the ability to prioritize tasks effectively.
• Proficiency with calendar management and scheduling software.
• Basic computer skills, including proficiency with Microsoft Office and the ability to learn new software quickly.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Specialization in human relations and customer service.
• Other Requirements:
• Must receive ongoing training in trauma-informed care.
• Maintain a positive and professional demeanor at all times.

Skills:

- Medical receptionist skills
- Personal assistant skills
- Time management skills
- Customer support skills
- Dental receptionist skills
- Proficiency with phone systems
- Experience with calendar management
- Excellent customer service skills
- Strong typing skills
- Clerking experience

Job Types: Full-time

Hourly Wage: $15.00 - $18.00

Benefits:

· Comprehensive benefits package, including health, dental, vision, and retirement plans.

· Opportunities for professional development and continuing education.

· A supportive and collaborative work environment.

Join us in making a meaningful difference in the lives of our clients while enjoying a supportive and growth-oriented work environment. We eagerly anticipate welcoming you to our team at Nonviolence Works, Inc./Taos Behavioral Health.

How to Apply:

If you are a dedicated and compassionate individual looking to make a difference in the lives of others, we invite you to apply. Please submit your resume, cover letter, and references to L.perez@Taosbh.org

Job Types: Full-time, Part-time

Pay: $15.00 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to Commute:

• Taos, NM 87571 (Required)

Ability to Relocate:

• Taos, NM 87571: Relocate before starting work (Required)

Work Location: In person

Salary : $15 - $18