Office Operations Manager

Every TAP employee shares in TAP’s responsibility to “Mobilize Community Resources” in support of TAP’s anti-poverty efforts.

DEFINITION AND PURPOSE:

Coordinate and manage day to day operations for all TVW to include Events, Financial and Budget management processes and overall administrative duties. Manage intake and report submission for the office in a timely manner. Be responsible for purchasing, credit card check out, reconciliation of bills, and submission of payroll to finance. Maintain relationships with ONRAMP Project partners and facilitate activities across partner organizations.

ORGANIZATIONAL RELATIONSHIPS:

Supervised by: Assistant Director TVW

Supervises: Information Specialist, VA CARES Roanoke, WINGS staff and PSP workers in SVREC program

Coordinates with: All TAP components and staff, GWDB and United Way

RESPONSIBILITIES:

• Ensures the programs are operating in compliance with local, state, and federal regulations.
• Supports Program Managers on matters concerning budgets and other financial concerns.
• Maintains accurate documentation of program grants and budgets.
• Assists departments with internal auditing.
• Assists programs in improving grant implementation.
• Monitor and assist with maintenance of complete, up-to-date participant files.
• Provide information and referral services to participants and prospective participants.
• Manages TVW Events to include but not limited to TVW Graduation, TVW quarterly self-care events and holiday gatherings.
• Continuously assess the department processes for ways to improve the performance of TVW.
• Research and refer staff for training.
• On-boards TVW staff and interns including orientation, IT, parking, telephone, etc.
• Schedule and/or provide general office coverage.
• Compile program reports for review by other staff in time to meet established deadlines.
• Manage procurement of supplies, processing of payables, and sign-out and reconciliation of credit cards and their accounts.
• Maintain relationships with Onramp Project partners and facilitate activities across partner organizations to accomplish the goals of the Onramp Project.
• Maintain relationships with VA CARES and WINGS program staff and partners to accomplish the goals of the VA CARES and WINGS program.
• Coordinate the cross-agency Coordinated Referral System that will ensure clients enter the system in a supportive manner and that they are able to receive and connect with resources appropriate to their needs.
• Support the activities of the workforce center manager and other workforce staff as they relate to improving workforce system performance measurement as it relates to the employment and self-sufficiency outcomes of the target population.
• Participate in regular staff meetings to update partners on the progress of Onramp and encourage the utilization of the referral system.
• Represent TAP and This Valley Works in AJC meetings.
• Creates and maintains meeting schedules including board, advisory council, and staff.
• Collects and reviews of department-wide reports by other staff in time to meet established deadlines. (Includes CSBG, City of Roanoke, RHEC)
• Assist other managers, assistant directors, and the director with administrative functions.
• Attend all trainings and meetings required.
• Maintains TVW company vehicles.
• Perform other duties as assigned and required.

ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES:

• Skilled in Windows based programs and Microsoft Office Suite.
• Knowledgeable in data entry and reporting systems.
• Excellent organizational skills.
• Excellent written and oral communication skills.
• Skilled in communication with various racial and economic backgrounds.
• Excellent ability to multi-task and work independently.

ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES:

• Skilled in Windows based programs and Microsoft Office Suite.

• Knowledgeable in data entry and reporting systems.

• Knowledgeable in local, state and federal grants and budgets.

• Excellent organizational skills.

• Excellent written and oral communication skills.

• Skilled in communication with various racial and economic backgrounds.

• Excellent ability to multi-task and work independently.

TRAINING, EDUCATION AND EXPERIENCE:

• College degree in business administration or equivalent experience.

• Experience in Non-profit financials or related.

• At TAP, we focus on the Whole Family Approach. Whole Family is a family led strategy to achieve set goals. As an employee you may be required to attend Whole Family training and subject to data entry into the agency’s software as part of the Whole Family approach and serving clients

SPECIAL REQUIREMENTS:

• Reliable transportation and a valid Virginia Operator’s license with a good driving record.

• TAP participates in the Virginia DMV Driver Alert Program. Employees who operate a TAP vehicle or their personal vehicle to conduct TAP business may be subject to driver record monitoring through the Virginia DMV Driver Alert Program.

• Able and willing travel when required.

• This position requires the individual to be in the field and must have contact with the office staff and supervisor therefore an agency issued cell phone is necessary.

• Must pass drug screening. Some positions require positive complete background screening including: criminal, sex offender and child protective services.

• – climbing; ascending and descending ladders, stairs, scaffolding, ramps, poles and the like; stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, use of fingers for – picking, pinching and typing; grasping, feeling, talking, hearing, repetitive motion of the wrists, hands, and/or fingers.

• – light work; exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently.

• – close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

• – environmental conditions; protection from weather conditions but not necessary from temperature changes.

This description provides information regarding the essential functions of the designated job, and general nature and level of work associated with the job. It should not be interpreted to describe all the duties that may be required of such employees or be used to limit the nature and extent of assignments such an individual may be given.

We only hire individuals legally eligible for employment in the United States.

Equal Opportunity Employer/Drug Free Workplace

Bilingual Ability is a plus

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

People with a criminal record are encouraged to apply

Work Location: In person

Salary : $20 - $25