Specialist, Benefits Navigation

Summary:  Are you passionate about making a difference in people’s lives? Do you want to be part of an organization that values community, equity, and accessibility? Tapestry 360 Health is looking for a Benefits Navigation Specialist to join our team and help Illinois residents access the healthcare coverage they deserve. This is more than just a job—it’s an opportunity to empower communities, advocate for individuals in need, and be part of a mission-driven team dedicated to transforming healthcare access in Chicago.

Why Join Us?

At Tapestry 360 Health, we believe healthcare is a human right. As a Federally Qualified Health Center (FQHC) with 16 locations across Chicago, we provide high-quality, affordable healthcare to underserved and diverse communities. Our team members are change-makers who bring their skills and compassion to help individuals and families navigate healthcare options. When you join us, you become part of a team that truly impacts lives.

Essential Duties and Responsibilities:

As a Benefits Navigation Specialist, you’ll be on the front lines of healthcare access, helping uninsured individuals and families enroll in affordable health coverage options. Every day, you will:

• Engage with communities—conduct outreach and education to raise awareness about health insurance options.
• Guide individuals through the enrollment process—help them navigate the Health Insurance Marketplace, Medicaid, and affordability programs.
• Advocate for those in need—ensure individuals with language barriers, disabilities, and other challenges get the support they need.
• Provide expert knowledge—stay up-to-date on eligibility, enrollment requirements, and policy changes.
• Be a trusted resource—answer questions, provide referrals, and empower individuals to make informed decisions about their healthcare.

Qualifications: The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education and/or Experience: High school diploma or equivalent and minimum of 2 years of experience in case work, human services or related field, or equivalent combination of education and experience.  Knowledge of City of Chicago communities and outreach experience is necessary.
  1. Supplementary Requirements:  To perform this job successfully, an individual must be able to attend and successfully complete a mandatory 30-hour online training and a two-day training on the Health Insurance Market Place and expansion of Medicaid services in Illinois. They must also submit to and pass the Illinois Department of Insurance background check. An individual must be able to perform each essential duty satisfactorily. 
• Computer skills:  Ability to independently operate all Microsoft operating systems, data entry in both Excel and web-based databases, setting up and working with portable technology such as tablets, printers and scanners, and the ability to troubleshoot common technology issues.
• Language Skills:  Fluency in Spanish may be required.  Ability to read, analyze and interpret general professional periodicals, technical procedures, or governmental regulations.  Ability to write reports and business correspondence.   Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percentages.
• Reasoning Ability:  Ability to solve practical problems and deal with a variety of concrete variables. Ability to interpret a variety of instructions furnished in written and oral form.

Compensation: Hourly Pay Range: The pay for this position is determined by the collective bargaining agreement (CBA) with the National Organization of Legal Services Workers (NOLSW). The 2024 hourly rate for the Benefits Navigation Specialist position ranges from $19.19 to $30.25 per hour, depending on seniority and other factors as outlined in the CBA. Overtime Compensation: Overtime is compensated at 1.5 times the regular hourly rate for any hours worked beyond 40 hours in a week.

Salary : $19 - $30