WILL CALL CUSTOMER SERVICE CLERK

The duties and daily responsibilities of the Will-Call Customer Service Clerk includes taking orders placed by the customers and Tapia Brothers Sales Representatives. You will have access to our Target data system to allow you to enter orders and review orders to be picked up during Will-Call hours. You will make sure all orders are picked up correctly and any orders to be delivered due to shorts are accurately loaded and ready for delivery. You must possess a unique blend of business and technical savvy; a big-picture vision, and the drive to make that vision a reality. You must enjoy spending time in the office and market to understand their problems and find innovative solutions for the broader market.

You must be able to communicate with all areas of the company. You will work with all the Buyers and their counterparts to assist you in any questions regarding product. Owners, Upper Management, and Sales Representatives will be contacting you periodically to assist them in sourcing specialty item products.

KEY RESPONSIBILITIES

1. Answer incoming calls in the Will-Call Department

2. Greet all customers coming to Will Call

3. Take orders from all Will-Call customers (as well as phone orders from the sales team)

4. Send orders out to warehouse crew

5. Assure the customer is receiving the correct product

6. Creating invoices for customers and sometimes receiving payments

7. Scheduling appointments for incoming goods with correct PO#

8. Receiving drivers with return merchandise and signing off return sheet

9. Data Entry (Drop & Stock sheets; inputting orders; inventory)

10. Receiving Tapia Drivers and checking off returned merchandise sheet

11. Communicating with warehouse crew of any goods that need to be put away

12. Help locate drivers (if needed)

REQUIREMENTS

Strong work experience

Good communication and customer service skills

Excellent Organization, and a sense of urgency

Proficient in basic computer applications

Knowledgeable in technology

Proficiency in basic math

Effective communication skills

CELL PHONES

NO CELL PHONES ARE PERMITTED DURING WORKING HOURS. (THIS INCLUDES EARPHONES). Cell phones may be used only during breaks and lunch hours. Failure to comply with this rule will result in being sent home as well as a formal write-up.

SCHEDULE

Monday through Friday, Saturday (As Needed)

Hours: TBD

If you are going to be tardy and/or absent it is your responsibility to contact your immediate supervisor before your scheduled start time. If you are absent two consecutive working days a doctor’s note is required

Eligible for forty (40) hours of sick pay, the first of the month following thirty (30) days

VACATION (based on years of service)

1-2 years = 40 hours

3-9 years = 80 hours

10 years and over = 120 hours

Tapia Brothers offers various health, and welfare plans to its regular full-time team members. These benefits are subject to change. Our benefits, as described below, will be described for you in greater detail as part of your orientation meeting.

BENEFITS SUMMARY:

Your benefits if you choose to elect will be effective the first of the month following thirty (30) days of your hire date.

Team members only benefit – (Dependent coverage available).

70/30 – 70% Employer, 30% Employee, (Applicable to employee only coverage).

EPO/PPO premium for the Team Member will be paid by the company, medical only.

Your spouse, domestic partner and/or children are eligible for this coverage, but the additional premium will be your responsibility.

Team Member Only. (Dependent Coverage Available).

Selection of various plans and/or supplemental insurance benefits offered for medical, dental, vision, and life insurance.

Eligible to enroll after one (1) year of service.

Must be twenty-one (21) years old to enroll.

Job Type: Full-time

Pay: $21.00 - $24.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Ability to Commute:

• Maywood, CA 90270 (Preferred)

Ability to Relocate:

• Maywood, CA 90270: Relocate before starting work (Preferred)

Work Location: In person

Salary : $21 - $24