What are the responsibilities and job description for the Desktop Support Technician position at Taras Technology LLC?
Minimum Qualification:
•College, Bachelor’s Degree
•6-8 years of technical assistance experience with resolving issues related to all computer hardware (laptops, desktops, iPads, tablets, etc.), connectivity/medical devices, scanners, conference AV equipment, cellular and VOIP phones, and corporate cellular phones.
•Experienced with enterprise applications including (but not limited to): Microsoft Suite products, OneDrive, OneNote, SharePoint, and browsers.
•Ability to travel to Twin Cities-based Client locations as needed; infrequent travel to Greater MN locations. Preferred
•A Certification
•Microsoft Certified Desktop Support Technician (MCSDT) or Microsoft Certified Professional (MCP) certification
Duties:
•This position exists to provide courteous and timely support of workstations, software, and peripherals in a Microsoft networked environment.
•This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance.
•The person will also troubleshoot problem areas (in person, by telephone, or via email) in a timely and accurate fashion and provide end-user assistance where required.
Skills:
•Creativity and willingness to learn and assist with special-purpose software as required.
• Have strong communication skills and a professional demeanor
•Excellent customer service skills
•Critical thinking skills & troubleshooting customers’ problems
• Ability to provide timely and consistent customer service
•Ability to resolve complex technical problems
•Maintain professional courtesy when faced with business pressures and frustrated customers
•Keep a positive attitude while working with frequent interruptions
•Prioritize tasks based on ticket priority and customer/patient impact
•Possess strong organizational skills to complete assigned tasks in a timely fashion
“Taras Technology, LLC is an EEO/AA Employer: women, minorities, the disabled and veterans are encouraged to apply”
