Server

Description

JOB SUMMARY:

As Restaurant Server, you are a member of the TMG Restaurant Team. You will conduct business according to the details of your job description and the employee manual, making the customer our #1 priority. As a member of the TMG team you will be required to live and breathe our mission to seize opportunity, lead with passion and be the absolute best.

Organizational mandates:

Job Knowledge

• Each Server is required to thoroughly know the POS system: Pos-Touch, opening and closing procedures.
• Keep everything as neat and clean as possible. This includes sweeping throughout the shift. Cleaning and wiping down equipment, glass fixtures and walls.
• We will accept reservations. Discuss with manager before accepting.
• Knowledge of menu items and how they are prepared.
• Must be able to lift 15 pounds.
• Servers are to keep their areas clean and tidy.
• Each employee is expected to carry out all reasonable requests by management, which the employee is capable of performing.
• Maintain all your tables with the necessities and clear away all non-essentials as the meal progresses.
• Must have the ability to up sell.
• All servers are expected to bus, wipe-down and re-set their own tables.

Customer Service

• Must have extremely high emphasis on hospitality.
• When not busy with customers, assist those who are.
• Must have good phone etiquette.
• You must be aware of guests and anticipate their needs
• Greet and seat customers as they are entering the restaurant.
• You need to provide the best possible service every minute every day.
• While you are taking an order, look at the customer and smile as you speak. Eye contact is an effective form of communication.
• Work closely with fellow co-workers to maximize the customers dining experience by helping one another

Success Factors:

• We will know the Server is successful when they fully understand the job at hand.
• We will know the Server is successful when they take proper care of all kitchen equipment.
• We will know the Server is successful when they are able to communicate clearly, empathize and enthusiastically listen to all customers.
• We will know the Server is successful when they are properly presentable at the beginning, during and after their shifts.
• We will know the Server is successful when they are working effectively as a member of the team.

behavioral characteristics:

• Must have exceptional interpersonal and communication skills.
• Must have the ability to interact with all levels of employees and customers, both directly, and over the telephone.
• Must consistently represent the Bears Den Restaurant and TMG in a positive manner.
• Must be respectful of the professional boundaries (no drama).

Qualifications

QUALIFICATIONS:

• Preferred at least two years of experience in Restaurant Industry or Service experience.
• Previous customer service experience considered an asset
• Ability to adhere to policies/procedures/standards (written and oral)
• Able to operate effectively as part of a team in a fast paced environment

Postural & Physical Demand Requirements

• Frequent reaching above waist, chest and shoulder level as well as below waist level
• Frequent to continuous need for manual dexterity of both hands (handling, gripping, fine finger controls etc,)
• Continuous standing on tiled surfaces for all tasks
• Frequent hip flexion while walking for all tasks
• Frequent lifting of boxes of supplies / Products weighing from <5 50 lbs vertically from floor to knuckle height
• Occasional lifting of milk crates weighing between 5 30 lbs vertically from floor to knuckle height, knuckle to shoulder height or from fridge to counter height
• Frequent exposure to cold/ below freezing and high heat temperatures (walk-in refrigerator and freezers, ovens)

CONCLUSION:

This job description will give you a guideline to use to help ensure your success in your position. Tarbell Management Group is committed to ensuring customer and employee satisfaction. In light of your customers or TMGs needs we may change or alter some of the responsibilities of a position in order to accommodate our business success.

Salary : $11 - $12