What are the responsibilities and job description for the Customer Service Representative position at TARCG - The Aviation Recruitment & Consulting Group?
Do you have a background in an MRO? Do you come from a similar background and enjoy speaking with clients and customers? Our forward-thinking client has a fantastic opportunity for an experienced Customer Service Representative to join their hard-working team!
Job Title: Customer Service Representative
Location: Miami, Florida
Contract: Permanent
Salary: DOE
Hours: Monday - Friday 8:30am - 5:00pm
Benefits:
Our client is invested in ensuring employees feel valued and appreciated and this starts with their generous benefit package;
⦁ Will cover 70% of Health Insurance
⦁ 6 sick days
⦁ 2 weeks vacation federal holidays
⦁ Progression opportunities
⦁ 3% received on all upsold services.
The Company:
TARCG is working with an Industry leading MRO, who have prided themselves on becoming the best-of-class, international MRO. They are currently in a period of exciting growth and looking for someone to join their experienced team.
Key Responsibilities:
⦁ Serve as the primary point of contact for assigned client accounts, providing exceptional customer service and support.
⦁ Manage multiple client accounts, ensuring their needs are met promptly and professionally.
⦁ Utilize Quick Aviation software to manage workflows, update client information, and generate reports.
⦁ Build and maintain strong, long-lasting relationships with clients by understanding their needs and providing tailored solutions.
⦁ Identify opportunities for new business by analyzing market trends and client feedback.
⦁ Collaborate with the sales and operations teams to align client goals with our clients capabilities.
⦁ Monitor and resolve client issues, escalating when necessary to ensure satisfaction.
⦁ Prepare and present regular account reviews and updates to clients and internal stakeholders.
⦁ Represent our client at industry events and conferences to build networks and attract new clients.
Desired Skills and Qualifications:
⦁ Minimum 8 years of industry experience.
⦁ Experience working within an MRO or technical customer support in airlines.
⦁ A passion for providing exceptional customer service.
⦁ Confident communication and interpersonal skills to build positive relationships with clients.
⦁ Strong organizational skills with the ability to multitask and priortize effectively.
⦁ Highly motivated individual with a positive "can do" attitude and desire for personal and professional development.
If you meet the above requirements and would like to be considered for this role, please don't delay in emailing our Senior Recruitment Consultant - Sarah@tarcg.com
TARCG is acting as an employment business in relation to this vacancy. By applying to this advert, you give consent to TARCG holding & processing your personal data for the purpose of work finding services. TARCG is The Aviation Recruitment & Consulting Group.
