Property Manager

JOB TITLE: Property Manager

SUMMARY: Effectively managing and coordinating people, activities and available resources in order to
maximize the successful operation of the property.

DUTIES AND RESPONSIBILITIES:

• Initiates and manages all core business processes, including leasing, resident relations, marketing, maintenance, budgeting, accounts receivable, accounts payable, vendor relations, selection and recruitment, and team development.
• Ensures office is opened on schedule and that office and model apartments are maintained in a clean condition.
• Performs light housekeeping as necessary.
• Physically walks and inspects property on a daily basis, check on vacant apartments.
• Completes move-in/move-out inspections with residents.
• Ensures that market surveys are conducted on a regular basis and that competition is shopped regularly.
• Utilizes the market information to make strategic decisions for the success of the property.
• Welcomes and shows prospective residents the property utilizing Company leasing techniques and expectations.
• Demonstrates leasing techniques to the leasing office team and communicates expectations.
• Answers incoming phone calls professionally and handle accordingly, whether the caller is a prospective resident, a resident, an internal Company team member, or a vendor.
• Conducts on-site safety meetings to discuss relevant policies and procedures and other relevant safety topics, in conjunction with the Maintenance Supervisor.
• Ensures daily safety logs are maintained.
• Communicates policy and procedure changes with community team members.
• Identifies existing and potential barriers to the successful accomplishment of property objectives and utilizing performance data, observation, and budgetary and other financial information and create solutions to those problems.
• Creates a clear realistic vision for the property and effectively communicate expectations and a direction to the community team members.
• Keeps abreast of industry, market, and seasonal trends to plan strategies to meet operational goals.
• Holds regular community team meetings to communicate goals, progress toward goals and expectations and identifies actions to achieve objectives.
• Monitors individual team member performance and provides timely and constructive feedback.
• Leads by example for community team members in the areas of resident communication, leasing, and telephone techniques.
• Takes a hands-on approach to any necessary duties to ensure the job is completed.
• Strives to meet resident needs and create win/win situations.
• Follows through on resident problems to satisfactory resolution and communicate problems to any necessary party to facilitate resolution.
• Identifies, interviews, and hires appropriate team members for the community team members.
• Identifies strengths of team members and plan assignments accordingly to maximize team performance.
• Performs on-site new team member orientation for all new team members within two (2) days of hire.
• Supervises, trains, and leads community team members in order to achieve the operational goals of the company and the property.
• Maintains an awareness of training resources available and encourage the development of team members.
• Sets and upholds high standards of honesty for self and team members.
• Maintains relationships with residents, associates and vendors on a professional level at all times.
• Performs other related duties as assigned by management.

SUPERVISORY RESPONSIBILITIES:

• Directly supervises employees on the property.
• Indirectly supervises employees on nearby properties.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising

performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS:

• High School Diploma or higher
• Three (3) years of related experience and/or training; or equivalent combination of education and experience.
• Ability to clearly and effectively communicate both verbally and in writing.
• Have a positive attitude and keep a solution-based and customer-focused mindset at all times.
• Take pride in quality of work and attention to detail.
• Professional in-person and phone presence and etiquette.
• Ability to make informed decisions easily and decisively.
• Capacity to work with little to no supervision using effective time management and

organizational skills.

• Complete tasks and projects within deadlines.
• Partner with team to resolve issues and highlight opportunities.
• Capable of building and maintaining effective and respectful working relationships with fellow employees, suppliers, and vendors.

COMPETENCIES:

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits

customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

• Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
• Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and

encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.

• Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
• Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to

profits and revenue; Conserves organizational resources.

PHYSICAL DEMANDS AND WORK ENVIORNMENT:

• Continually required to stand
• Continually required to walk
• Continually required to sit
• Continually required to utilize hand and finger dexterity
• Occasionally/Frequently/Continually required to climb, balance, bend, stoop, kneel or crawl
• Continually required to talk or hear
• Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard
• Occasionally required to lift/push/carry items less than 25 pounds/ up to 25 pounds/ up to 50 pounds/ more than 50 pounds