What are the responsibilities and job description for the ETRM Systems Sr. Specialist position at Targa Resources?
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Senior Specialist – ETRM Systems is responsible for supporting the ION RightAngle application and related system customizations and integrations. The role requires strong systems support, communication and organizational skills with a focus on customer service. The Senior Specialist is also responsible for maintaining and monitoring the application to maximize availability and performance, provide technical solutions and troubleshoot and implement corrective actions to resolve business issues.
JOB FUNCTIONS AND KEY RESPONSIBILITIES :
- Support and maintain the ION RightAngle application
- Provide technical solutions for system enhancements and upgrades
- Investigate, diagnose and resolve service requests or incidents according to their priority / rank / impact
- Work with functional team and business users to identify and resolve issues adversely impacting business processes
- Define technical solutions ensuring considerations for system stability, performance, and ongoing maintainability of the application
- Document issues and enhancements with the appropriate level of detail
- Complete analysis, testing and deployment of system upgrades, patches, and custom code releases
- Follow defined change management procedures and internal guidelines
- Maintain documentation (run books, technical design, build, deployment, install guides) and process standards in area of responsibility along with regular audits to validate accuracy
- Availability to support after hours on business-critical situations and scheduled tasks
- Must be able to work on multiple simultaneous tasks with limited supervision
- Ensure requirements are being met in accordance with corporate compliance
- Other duties as assigned
MINIMUM ESSENTIAL QUALIFICATIONS :
PREFERRED QUALIFICATIONS :
EQUAL EMPLOYMENT OPPORTUNITY :
Targa Resources provides equal employment opportunities based on merit, experience, and other work-related criteria and without regard to race, color, ethnicity, religion, national origin, sex, age, pregnancy, disability, veteran status, or any other status protected by applicable law. We also strive to provide reasonable accommodation to employees’ beliefs and practices that do not conflict with Targa’s policies and applicable law. We value the unique contributions that every employee brings to their role with Targa.
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