What are the responsibilities and job description for the Customer Service Account Specialist position at Target Print & Mail?
Location: Tallahassee, FL (in-office)
Schedule: Full time, 8:30am - 5:15pm, Monday - Friday
Compensation: $17 /hr, commission structure, monthly and annual company performance bonuses, and benefits package (see below)
About Us: Target Print & Mail (TPM) is a regional leader in commercial printing, signs, direct mail, graphic design and promotional products. We pride ourselves on exceptional customer service, quick turnaround times and the highest quality printed materials. Our team is committed to providing a supportive, fun-loving atmosphere while making miracles happen for our customers.
Role Overview: We are looking for a friendly and motivated Customer Service Account Specialist to join our team. In this role, you will be the first point of contact for customers, providing exemplary service and support while managing their print projects from start to finish.
Key Responsibilities:
- Greet and assist customers with a smile.
- Answer the main phone line and respond to emails promptly.
- Understand customer needs through effective communication.
- Provide quotes and process orders in a timely manner.
- Build and maintain positive relationships with clients.
- Track and manage projects throughout the production process.
- Resolve customer concerns quickly and professionally.
~~~
Qualifications:
- High school diploma or equivalent.
- 2 years of customer service experience.
- Ability to pass a criminal background check and drug screening.
- Exceptional communication skills (verbal and written).
- Strong organizational skills and attention to detail.
- Computer proficiency and the ability to learn new software quickly.
- Sales experience is a plus, especially in the printing industry.
- A positive attitude and a willingness to learn.
- Availability to work Monday to Friday, from 8:30am to 5:15pm in-office.
~~~
Here at TPM, we understand that highly satisfied employees are key to a thriving business. This is why we offer:
- A workplace culture that supports collaboration, teamwork, and a family-oriented environment
- Hourly wage that is commensurate with your experience and work-related skills ($17 /hour)
- Commission structure on certain sales
- Potential for monthly and annual bonuses based on company performance
- 50% health insurance premiums covered for the employee
- Group dental and vision plans available
- 401(k) matching plans (1:1 for the first 3%, 1:2 for 4-5%)
- Two weeks of annual PTO accrual that increases with tenure
- Free snacks, coffee, and drinks along with monthly lunches
- And... lots of cake!
~~~
If you think you’d be a good fit, we’d love to see you apply!
When applying, please upload your resume and a cover letter that includes contact information (email addresses or phone numbers) for at least two professional references.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Salary : $17