What are the responsibilities and job description for the Help Desk Specialist II -JB Anacostia-Bolling, DC-(REQ: 25-J-0378) position at Targeted Solutions, LLC?
Job Description
Job Description
Salary : Hourly up to $41.00
Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, emails and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution.
Performance shall include :
- Software installation and support of commercial software and related upgrades.
- Update solutions database with applicable resolutions.
- Problem solving, hardware / software installation and configuration based on computing standards, and client support for all network and desktop.
- Monitors and enforces all IT policies and procedures.
- Assist with setting up new users in IDAM and multiple level security LDAP profiles.
- Installs and configures computers, monitors, network infrastructure and peripherals such as printers, scanners, and related hardware.
- Maintains, upgrades and repairs PCs / laptops and Window desktop applications for all systems.
CLEARANCE :
Top Secret w / SCI Eligibility
EDUCATION : Bachelors Degree
MANDATORY :
2 year's experience in Information Technology or related field; DESIRED : SAP Experience
BENEFITS :
We offer a competitive compensation package including a generous PTO and Flexible holiday package, tax-free healthcare cost reimbursement, and an immediate vesting 401K with 4% matching.
COMPENSATION : Up to $41.00 / hour
Salary : $41
