Medical Office Manager

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Oversees the day-to-day operations of the clinic, including scheduling appointments, managing patient records, and handling billing and insurance.

• Leads and mentors a team of medical assistants and receptionists, ensuring they are well-trained and equipped to provide excellent patient care.

• Develops and implements efficient office procedures and protocols to streamline operations and improve patient flow.

• Maintains accurate patient records and ensures compliance with all HIPAA regulations.

• Manages the clinic's budget and inventory, ensuring cost-effectiveness and efficiency.

• Communicates effectively with patients, physicians, and other healthcare professionals.

• Acts as a liaison for all staff vendors for EMR, ordering, HR/Payroll, IT/Security, and dental contractors.

• Collaborates with the clinic's leadership team to develop and implement strategic initiatives.

• Participates in the interview, hiring, and performance review process.

• Performs other related duties as assigned.

Competencies:To perform the job successfully, an individual should demonstrate the following.

Achievement Focus - Demonstrates persistence and overcomes obstacles. Measures self against standard of excellence. Recognizes and acts on opportunities. Sets and achieves challenging goals. Takes calculated risks to accomplish goals.

Communications - Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods.

Managing Customer Focus - Develops new approaches to meeting customer needs. Establishes customer service standards. Monitors customer satisfaction. Promotes customer focus. Provides training in customer service delivery.

Managing People - Develops subordinates' skills and encourages growth. Includes subordinates in planning. Makes self-available to subordinates. Provides direction and gains compliance. Provides regular performance feedback. Takes responsibility for subordinates' activities.

Planning and Organization - Integrate changes smoothly. Plan for additional resources. Prioritizes and plans work activities. Set goals and objectives. Uses time efficiently. Works in an organized manner.

Problem Solving - Develop alternative solutions. Gather and analyze information skillfully. Identifies problems in a timely manner. Resolves problems in early stages. Works well in group problem solving situations.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

High school diploma or general education degree (GED); at least three years of experience and/or training as a medical office manager or similar leadership role; or equivalent combination of education and experience.

Language Ability:

• Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Write routine reports and correspondence. Speak effectively before groups of customers or employees.

• Read, analyze, and interpret business, professional, technical, or governmental documents. Write reports, business correspondence and procedure manuals. Effectively present information and respond to questions from managers, customers, and the public.

Mathematical Ability:

• Add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Compute rate, ratio, and percent, and draw and interpret bar graphs.

• Work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability:

• Define problems, collect data, establish facts, and draw valid conclusions. Interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

• Apply logical thinking to a wide range of intellectual and practical problems. Deal with nonverbal symbolism (e.g., formulas and equations) in difficult phases. Deal with a variety of abstract and concrete variables.

Computer Skills:

• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)

• Monday.com

• Office Ally EMR

Certificates and Licenses:

• None required

Supervisory Responsibilities:

• Manages subordinate supervisors who supervise other employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is typically moderate.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lift and stack boxes, label and store stock and equipment in a variety of heights.

• Assist patients and staff with lifting of patients or stock and goods.

• Occasional cleaning for safety, cleanliness and organization.

• * While performing the duties of this job, the employee isregularlyrequired to sit, stand, walk, use hands or fingers, handle or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl, talk or hear. The employee must occasionally lift and/or move up to 50 pounds.

• The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

Job Type: Full-time

Pay: $26.00 - $45.00 per hour

Expected hours: 32 per week

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Retirement plan

Schedule:

• 8 hour shift
• Monday to Friday
• No nights

Experience:

• ICD-10: 1 year (Required)

Language:

• Spanish (Preferred)

Ability to Commute:

• Corning, CA 96021 (Required)

Ability to Relocate:

• Corning, CA 96021: Relocate before starting work (Preferred)

Work Location: In person

Salary : $26 - $45