Assistant Director of Financial Aid Operations

Job Description

The Assistant Director of Operations, under general direction of the Executive Director and Associate Director of Financial Aid, is accountable for performing daily activities of a professional financial aid administrator and provides lead technical support for the financial aid management system. The Assistant Director assists and trains financial aid staff and student workers with processing questions. Work hours are Mon-Fri 8:00am-5:00pm or as work requirements indicate with occasional before/after hours during peak times, as well as occasional Saturday events.

Must have the ability to work remotely at the request of the university in times of inclement weather or other special circumstances.

Duties and Responsibilities:

• Performs management responsibilities for at least three full time staff members to ensure accurate and timely processing of all federal, state, and institutional aid programs
• Acts as liaison to COD and NSLDS
• Stays up to date on the ever-changing financial aid environment and monitors changes to federal and state regulations
• Troubles shoots the day-to-day functional processing for all financial aid operations
• Maintains monthly reconciliation of federal and state financial aid accounts
• Assists Executive Director and Associate Director with state reporting and assists with internal and external audits
• Provides oversight to the hiring process, employee training, performance management and personnel compliance of the position's direct reports
• Adheres to the Title IV rules associated with all financial aid programs and THECB for state programs
• Assists with training and compliance for staff, including the updating of policies, procedures, and training guides with Senior Processing staff, Assistant Director of Client Services, Associate Director, and Executive Director of Financial Aid
• Manages two large grant programs: Texas Grant and Promise Grant programs to ensure timely and accurate processing
• Represents the Office of Financial Aid as an active participating member of various university committees
• Continues professional development through attendance of financial aid conferences and webinars
• Processes Ad Hoc reports, Drop for Non-pay workflow and other reports as needed
• Assists as needed with student appointments, events, and outreach

Education and Experience:

• Bachelor's degree or equivalent combination of education and experience; required.
• Six years of related experience in higher education including experience in financial aid; required.
• Experience with Ellucian Banner Student Information System is preferred.

Knowledge, Skills and Abilities:

• Ability to meet deadlines and maintain a high level of accuracy, professionalism and a customer service mindset.
• Knowledge of financial aid counseling, verification, rules and regulations.
• Working knowledge of word processing and spreadsheet programs.
• Ability to work individually or as a team in a dynamic organization.
• Good interpersonal communication skills.
• Must be literate in the English language and able to comprehend, give and follow both written and verbal instructions.
• Ability to organize and make decisions.
• Ability to relate well with a diverse student population.
• Ability to work well under pressure.
• Ability to use tact, diplomacy, and judgment in dealing with all customers.
• Ability to multi-task and work cooperatively with others.

Salary

Commensurate with experience

Salary Range

The target base annual salary range is $53,745 to $76,321 and may be negotiable based on funding availability and candidate experience/skillset in relation to the minimum requirements of this position. Tarleton State University offers a career filled with purpose and opportunity in addition to competitive wages. As part of the Tarleton family, the following benefits are also available to full time and qualifying part time employees:

Educational Benefits - employee perks that help enrich, grow, and foster career and professional development:

• Family Education Benefit (Tuition Scholarship) – scholarship opportunities for Tarleton employees, their spouses, or their dependents available after 6 months of continued full-time employment. Click the link to learn more about this incredible Texan benefit!
• Masters Educational Assistance – is designed to invest in and assist employees further their knowledge, skills, and job effectiveness through 100% of eligible tuition and fees being paid on enrollment. Click link for additional guidelines and details!

Employee Health, Wellness, and Financial Planning

• Fully covered employee health insurance
• Reimbursement of Insurance Premium Deductions! The State of Texas contributes to eligible employees’ insurance coverages as of the 1st day of the month following 60 days of employment in an eligible position. For those who elect coverage PRIOR to the first of the month after 60 days of employment, Tarleton State University will reimburse employees the State contribution towards health coverage during those first 60 days.
• Dental insurance
• Vision insurance
• Retirement and Insurance programs

Paid Leave

Tarleton employees enjoy one of the greatest PTO packages in the area!

• Paid sick leave
• Holiday pay
• Vacation
• Longevity pay
• Paid Birthday Leave – Tarleton State University awards all leave-eligible employees paid time off for their birthday!

Other

• Complimentary tickets to all Athletic and Performing Fine Arts events!
• Tarleton Employees enjoy two complimentary general admission tickets for athletics and performing fine arts events on campus! Join Texan Nation on the bleachers or in the auditorium.
• Employee Wellness Release Time
• Staff Gym Membership Discount with Campus Recreation
• and other Tarleton Discounts

Qualified candidates are encouraged to submit a completed application for consideration. Initial review of applications will begin immediately and continue until position is filled.

Application Procedure:

During the application process applicants have one opportunity to enter the requested information, upload documents and Submit the application. Applicants will not be able to make changes or add additional documents once the application materials have been submitted via "Submit" action.

Employment applications must include:

• Completed online application
• Cover Letter / Letter of Interest addressing qualifications
• Curriculum Vitae or Resume
• At least 3 current professional references and their full contact information

Applications received by Tarleton State University must have all job application data entered.  Failure to provide all job application data could result in an invalid submission and a rejected application.  “See resume” is not an acceptable entry in the job application.  Incomplete applications will not be considered.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Affirmative Action/Veterans/Disability Employer.