Job Summary
Reporting to the assigned campus leader, the Learning Commons Associate provides front-line customer service to students, employees, and the public at the TCC Learning Commons. The Learning Commons Associate is responsible for cross-training in multiple areas with the ability to assist with clerical, customer service, learning lab, library, and other professional duties throughout the Learning Commons. This position has general requirements for all Learning Commons Associates and specific functional area responsibilities. Primary Duties and Responsibilities General and Working Area Specific Essential Performance Requirements
General
- Serves as a resource to students, faculty, staff, and the community to enhance learning and engagement while supporting multiple functions and spaces within the Learning Commons
- Provides guidance to students, faculty, staff, and the community on the relevant resources to meet needs
- Oversees the front desk and assists in the daily operations and administrative responsibilities of the Learning Commons, including appointment scheduling, calendar management, and electronic or phone communication
- Monitors the Learning Commons to ensure user behavior policies are followed
- Inventories, orders, and checks in materials and supplies and ensures that good safety, housekeeping, and security practices are always followed
Library
Serves as a resource for identifying sources of requested information for learning, research, and engagementMakes resources and other tools available to students, faculty, and staff, including library materials, multimedia equipment, laptops, and other technology, and assists patrons with questions regarding technology, computer hardware, and softwareAnswers questions and assists with troubleshooting and resolving technical issues related to printers, copiers, and scannersAssists patrons in person, via telephone, and electronic means by answering their questions or referring them to the appropriate person, department, or service deskLocates materials including databases and electronic resources for students and facultyAssists with updating and maintaining maker space hardware, software, 3D printers, and other technology including microscopes, iPads, AV equipment, tracking software, calculators, graphic design / video editing software, and other related toolsProvides check-in and check-out services as well as properly shelving library materialsAssists with maintaining the Library website through content review, creation, and maintenance as assignedLearning Support
Provides tutoring assistance to students to enhance learning and increase academic success, in collaboration with faculty and appropriate supervisor, and adheres to tutoring best practices in face-to-face, synchronous online, and asynchronous online modalitiesProvides students with appropriate handouts and educational materials as neededProvides academic coaching and mentoring to current students in need of additional academic support and study strategiesPrepares and puts in place equipment scheduled for use during laboratory teaching sessionsTeaches basic certification, safety, and training courses covering all lab equipmentPrepares and delivers workshops, which may include content creation and updating workshop materialsPartners with faculty for special events in support of classesAssists supervisor in the delivery of academic boot campsService Excellence
Attends the workplace regularly, reports to work punctually, and follows a work schedule to keep up with the demands of the worksiteCompletes all required training and professional development sessions sponsored through Tarrant County College (TCC)Supports the mission, values, goals, and principles of the CollegeSupervision Works under the general supervision of the assigned campus leader
Performs Other Related Tasks as Required The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change. Required Minimum Qualifications Level is assigned based on individual qualifications as follow :Learning Commons Associate I : High school diploma or equivalentLearning Commons Associate II : Associate’s degree and two (2) years’ working experience related to the General and Working Area Specific Essential Performance Requirements; or an equivalent combination of education and experienceLearning Commons Associate Senior : Bachelor’s degree and two (2) years’ working experience related to the General and Working Area Specific Essential Performance Requirements; or an equivalent combination of education and experiencePreferred Qualifications College education beyond the minimum requirements by level Knowledge, Skills and Abilities
Knowledge of principles and processes for providing customer and personal servicesSkilled in customer service including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfactionSkilled in active listening including giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate timesAbility to apply critical thinking, specifically using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problemsAbility to apply learning strategies by selecting and using training and instructional methods, as well as procedures appropriate for the situation when learning or teaching new thingsAbility to work using a service orientation by actively looking for ways to help peopleAbility to talk to others to convey information effectivelyPhysical Demands and Work Environment Physical Demands The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to stand, walk, and climb or balance. The employee must occasionally lift and / or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work Environment The work environment characteristics described here are representatives of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee occasionally works near moving mechanical parts and is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually quiet. Accommodations Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
