Learning Commons Associate

Job Summary

Reporting to the assignment area(s) campus leader, the Learning Commons Associate – Manager is responsible for overseeing and managing the day-to-day operations of one (or more) section(s) of the Learning Commons. The incumbent ensures that the primary focus of all employees in their assigned section is providing excellent customer service that maximizes student success and support. The Managing Associate is responsible for upholding and promoting the mission of the Learning Commons, and the training, supervision, and overall performance of their assigned direct reports. Primary Duties and Responsibilities Essential Performance Requirements

• Supports the strategic objectives of Directors and Dean of the Learning Commons
• Implements training for assigned employees; assists in the creation of training and best practices
• Designs and implements sound operational policies and procedures for the Learning Commons
• Evaluates effectiveness of operational policies and procedures
• Recommends purchases and monitors expenditures for items suited for assigned area(s), including multiple learning labs
• Develops instructional objectives, plans, and assessment tools for the area of responsibility
• Maintains inventory records and an accurate accountability for all supplies, materials, equipment, and software computer packages in multiple labs
• Provides excellent customer service as a primary contact for patrons of the Learning Commons
• Provides tutoring services as needed in assigned areas

General Supervision and Management Hires, trains, supervises, and evaluates Learning Commons Associates (I, II, and Senior) as well as other employees, potentially including student workers, in the assigned area(s) Service Excellence

Supervision Works under the general supervision of the assignment area(s) campus leader

Preferred Qualifications

Knowledge, Skills and Abilities

Physical Demands and Work Environment Physical Demands The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to stand, walk, and climb or balance. The employee must occasionally lift and / or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work Environment The work environment characteristics described here are representatives of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee occasionally works near moving mechanical parts and is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually quiet. Accommodations Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.