What are the responsibilities and job description for the Client Relationship Manager position at Tarrytown Expocare LLC?
Job Description
Job Description
Description :
Greater Boston Long Term Care Pharmacy
We are seeking a CRM to maintain existing client relationships in the RxHealth (Connecticut) and Greater Boston LTC (Massachusetts) markets . CRMs serve as a liaison between our pharmacy operations and the agencies (clients) we serve to ensure a consistency of services, troubleshoot concerns, provide trainings, and ensure client satisfaction and retention. The Client Relationship Manager may also be involved in client onboarding to enhance the collaboration between client, sales, and the pharmacy team, and support client needs through the onboarding process.
The ideal candidate values strong / trusted relationships with the IDD clients we serve, has strong industry and / or regulatory knowledge in the Group Home / Residential and Intermediate Care Facility (ICF) settings, ability to develop a strong understanding and situational application of our operational capabilities, and thrives in a dynamic environment. This position is field based and approximately 80% travel.
Responsibilities :
- Build and maintain a trusted relationship with assigned accounts and agency staff.
- Visit client locations throughout the Pharmacy service area and provide pharmacy service audits and training in a collaborative and supportive manner (anticipated local travel 4 days / wk).
- Document findings in pharmacy CRM tool, submit Daily Reports via email to designated pharmacy contacts.
- Understands the services and scope of the pharmacy to effectively communicate with the account about pharmacy processes.
- Resolve complaints and grievances related to the pharmacy services in conjunction with the pharmacy team.
- Assist in educating clients on the pharmacy’s processes.
- Be an innovative liaison by discussing ideas with pharmacy staff on how to effectively meet the demands of our consumers.
- Participates and actively engages in professional meetings, conferences, and other sponsored events as may be requested.
- Manage complex client concerns and requests in a professional manner to ensure appropriate resolution and adequate follow- up.
Requirements :
Required Qualifications :
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
