What are the responsibilities and job description for the Triage Pharmacist Manager position at Tarrytown Expocare LLC?

Job Description

Description :

This remote role is ideal for a professional with a customer service background in an IDD long-term care pharmacy setting. You will act as a resource for the triage customer service team, offering clinical guidance and operational support while ensuring compliance with state and federal pharmacy regulations. Additionally, you will collaborate with leadership teams to optimize processes, address customer-facing challenges, and drive continuous improvements in service delivery.

Requirements :

Great New Career Opportunity in Long-Term Care Pharmacy!

Now Hiring – Triage Pharmacist Manager

HOURS : Monday - Friday 9AM - 5PM CST (10AM - 6PM EST)

Tarrytown Expocare Pharmacy – We provide specialized care for individuals with intellectual and developmental disabilities throughout the United States. We have been providing long-term care pharmacy services since 2007, but we originated as part of our independent retail pharmacy, Tarrytown Pharmacy, which has been serving the local community since 1941. Through our dedication to provide excellence to our customers, we have grown from a small independent pharmacy to a multi-state long-term care pharmacy solution.

We are proud to offer :

Competitive compensation
Comprehensive healthcare benefits
401(k) retirement plan
Paid time off
An awesome work environment
Opportunities to advance and grow your career
And More!

Duties and Responsibilities :

Partner across the Operations Leadership Team to solve business needs.

Identifies opportunities to update or improve customer service procedures and makes recommendations to leadership.

Work with front-end leadership to serve as an escalation point for customer-facing pharmacy functions.

Serves as a resource to on site and remote Triage customer service team to provide guidance.

Provide Clinical guidance to team members to solve customer needs

Review metrics and performance-based data to determine opportunities for efficiencies and workflow improvements

Collaborate with other front end departments leads to provide solutions to customer facing issues

Performs other related duties as assigned.

Complies with federal and local pharmacy laws as regulated by the appropriate State Boards of Pharmacy, the Drug Enforcement Administration, and the Food and Drug Administration.

Performs all job duties with a friendly, positive and team-oriented approach.

Maintains required licenses or certifications in good standing.

Complies with all company policies, procedures, rules and standards.

Required Skills / Abilities :

Minimum of two years of practice with experience in long-term care preferred

Minimum two years supervisory experience

Must possess a Texas State Board of Pharmacy Pharmacist License

Experience with FrameworkLTC and DocuTrack preferred

Positive personality who is able to work well within a team

Ability to function well in a high-paced and at times stressful environment

Proficient with Microsoft Office Suite or related software

Can de-escalate and troubleshoot problems within the pharmacy

At least two years of customer service experience required.

Previous experience in a supervisory role preferred.

Working knowledge of FrameWorks and DocuTrack preferred

Current PharmD required

Tarrytown Expocare is an equal opportunity employer and values diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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