What are the responsibilities and job description for the Clerk I position at Tarzana Treatment Centers, Inc?
Since its founding in 1972, Tarzana Treatment Centers (TTC) has emerged as a cutting-edge provider in the field of integrated behavioral health care. Using innovation and a long-term vision, TTC has combined typical alcohol and drug treatment services with medical care, mental health, housing, case management and HIV/AIDS services to form an integrated delivery system that has set the standard that other organizations emulate.
All of this means that TTC is a great place to work for both treatment providers and support staff. In addition to career benefits, we offer a great package that includes medical, vision, dental, retirement, paid time off, and staff recognition. This comes from leadership that values both patients and staff, which kept our doors safely open throughout the COVID-19 pandemic.
Apply today to join the TTC team!
Major Duties & Responsibilities:
- Handle a large volume of inbound and outbound calls in a timely manner
- Gather client information, treatment history, insurance information and log it in our patient database
- Follow "communication" scripts when handling different topics
- Communicate and work effectively with all team members and supervisors
Requirements:
- Strong phone and verbal communication skills along with active listening
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- Previous experience in a customer support role
- High school degree or G.E.D
