What are the responsibilities and job description for the BDC Service Representative position at TASCA AUTOMOTIVE GROUP, Inc.?
Description
- Customer Engagement : Respond promptly to customer inquiries via phone, email, and online chat, providing detailed information on service offerings and scheduling.
- Appointment Scheduling : Coordinate service appointments, optimize schedules, and confirm bookings to ensure a smooth flow of operations in the service department.
- Follow-Up Communication : Conduct follow-up calls or messages to remind customers of upcoming appointments or maintenance recommendations.
- Database Management : Update customer information and service history in the CRM (Customer Relationship Management) system.
- Promotional Outreach : Inform customers of ongoing promotions, service packages, and loyalty programs that may benefit them.
- Service Coordination : Act as a liaison between the customer and the service team, ensuring that any specific customer needs are communicated effectively.
- Customer Satisfaction : Assist with resolving customer complaints and escalating issues to management when necessary to ensure a high level of satisfaction.
Requirements
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