What are the responsibilities and job description for the Customer Experience Specialist position at Tasca Automotive Group?
Description
Gary Crossley Ford is looking for an enthusiastic and customer-focused Customer Experience Specialist to join our team! In this role, you will play a key part in enhancing the buying and ownership experience for our customers while supporting our sales team. This is an exciting opportunity to build lasting relationships and make a positive impact at every step of the customer journey.
Key Responsibilities :
- Post-Sale Engagement :
Call each customer who purchased a vehicle the day prior to congratulate them and thank them for their business.
Serve as a secondary point of contact by sharing your direct line and email, ensuring customers feel supported and connected.
Proactively call, text, and email all Internet Customer Inquiry (ICI) leads with energy and enthusiasm.
Follow VIN ICI tasks and month-to-month follow-up protocols to ensure leads are managed efficiently and effectively.
What We're Looking For :
Why Join Gary Crossley Ford?
At Gary Crossley Ford, we don't just sell vehicles-we create lifelong customer relationships. Join a supportive and dynamic team where your contributions make a difference. We offer competitive pay, training, and growth opportunities in a fast-paced and rewarding environment.
Apply today and help us take customer service to the next level at Gary Crossley Ford!
