Service Manager

Description

Tasca Chevy is seeking a high-performing and experienced Service Manager to join our team. You will be working directly with executive leadership and have all the tools to succeed. Prior GM experience a plus. Ideal candidates will excel in strong employee relations and have knowledge of inventory and cost controls. Competitive compensation and benefits. EOE

Responsibilities :

• Forecast goals and objectives for the department and strives to meet them.
• Hires, trains, motivates, counsels and monitors the performance of all service department staff.
• Prepares and administer an annual operating budget for the service department.
• Maintains reporting systems required by general management and the factory.
• Attends managers meetings.
• Monitors and controls the performance of the department using appropriate reports. tracking systems and surveys.
• Strives for harmony and teamwork within the department and with all other departments.
• Develops and implements a marketing plan which promotes new and repeat business.
• Understand, keeps abreast of and complies with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
• Accounts for all documents; ensures that none are missing and all are processed correctly.
• Holds weekly department meetings.
• Directs and schedules the activities of all department employees.
• Facilitates and / or conducts technical training and sends employees to appropriate training schools as needed.
• Monitors technicians' daily productivity reports and corresponding payroll records.
• Monitors and follows up on parts orders with the parts manager to ensure availability.
• Initials all repair orders before submitting them to the warranty department, monitoring for sales and hours relative to expectations.
• Establishes and maintains good working relationships with customers to encourage repeat and referral business.
• Informs repair technicians of time allowance on each repair order.
• Maintains high quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
• Keeps abreast of new equipment and tools available and recommends purchases.
• Ensures that the work areas and customer waiting area are kept clean.
• Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities.
• Serves as liaison with factory representatives.
• Ensures the proper care, storage and inventory of special tools.
• Ensures that customers' service files are up to date and readily available for reference
• Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance.
• Prepares pricing guides and maintenance menus for frequent labor operations.
• Handles customer complaints immediately and according to dealership's guidelines.
• Establishes and maintains 24 hour follow-up with all customers to confirm satisfaction with the service experience.
• Maintains safe work environment.
• Maintains a professional appearance.
• Other tasks as assigned.
Benefits :
• 401(k)
• 401(k) matching
• Dental insurance
• Vision insurance
• Health insurance
• Life insurance
• Disability insurance
• Paid time off