What are the responsibilities and job description for the Health Sales Specialist position at Task Force Tips?
Task Force Tips, LLC. is an established manufacturer of firefighting equipment based in Valparaiso, IN. Our continuous improvement process ensures we help first responders save lives and protect property more safely and effectively than the day before. TFT is part of Madison Industries, one of the largest and most successful privately held companies in the world.
We are seeking a Health Sales Specialist to engage customers and propose solutions to improve the health and safety of the emergency services community.
Our Culture is Contagious! Come grow with us and be part of the TFT Proud Culture! Be a part of saving lives and protecting property by putting life-saving products in the hands of our first responders! View our video - TFT, a Firefighter Legacy
DUTIES & RESPONSIBILITIES:
- Sales and Customer Engagement:
- Identify, qualify, and convert leads into customers through outbound calls, emails, and online interactions.
- Develop and maintain strong relationships with prospective and existing customers.
- Understand customer needs and present appropriate products to meet their requirements.
- Provide accurate product information, pricing, and recommendations to customers.
- Pipeline Management:
- Manage and update the CRM system with accurate customer and sales information.
- Maintain a healthy sales pipeline by regularly following up on leads and opportunities.
- Prioritize opportunities based on customer signals to maximize lead conversion.
- Monitor sales metrics and report on performance.
- Collaboration and Strategy:
- Work closely with the marketing team to align lead generation and content strategies based on interactions with prospective and existing customers.
- Share thoughts on best practices for inside sales strategies based on past experiences to ensure continuous improvement.
- Communicate with the field sales team and dealer representatives when needed to advance opportunities.
- Improve market messaging by providing feedback to product and marketing teams based on customer interactions and market trends.
- Professional Development:
- Stay updated on industry trends, product knowledge, and competitors.
- Participate in and occasionally lead training sessions to enhance sales techniques and product expertise.
SECONDARY DUTIES & RESPONSIBILITIES:
- Customer Support:
- Handles customer challenges or concerns quickly and professionally to maintain good customer relationships.
- Respond to internal and external inquiries on pricing, part numbers, and shipping costs.
- Maintain and develop relationships with dealer partners as needed to support sales growth.
- Support order entry operations when necessary.
- Education and Training:
- Assist with the instruction and demonstration of TFT Health product during Boot Camps conducted at TFT Headquarters.
- Conduct online educational webinars on a regular interval to engage end customers.
The Inside Sales Specialist’s duties are focused in their scope. Central to this scope is high-quality, high-volume engagement with prospective customers. The role performs according to company goals and objectives, exercising independent judgment in interpreting precedents and adapting procedures to fit conditions.
This role makes a substantial contribution to the company’s strategic plan, with efforts impacting other departments and overall company profits. People in this role must work with minimum direct supervision according to department goals and objectives and technical specifications. Work is reviewed for attainment of objectives, technical accuracy, and effect on company goals and objectives.
REQUIRED SKILLS/ABILITIES:
- Degree from an accredited university required.
- Minimum three years of inside sales experience with a track record of developing and converting leads.
- Experience using various CRM platforms including HubSpot.
- The ability to learn health and safety products designed for the fire service.
- Ability to effectively communicate orally and in writing with other company personnel, dealers and end users, including being sensitive to professional ethics, gender, cultural diversities and disabilities.
- Ability to work alone and with others in a team environment with minimum supervision, maintain appropriate prioritization on several tasks at the same time, and work rapidly for long periods of time.
- Ability to work extended hours as needed.
- Ability to effectively communicate needs and accept coaching for professional improvement.
- Possession of a valid driver's license and demonstrated safe driving record.
- Ability to lift items weighing 45 lbs.
Desired Traits:
- Mission Driven
- Bias for Action
- Attention to Detail
- Continuous Improvement Mindset
- Humble
- Positive Attitude
