Vice President of Client Services

Employees are encouraged to bring their authentic, original, and best selves to work. We'll never discriminate against anyone's background or creed. If you're good at what you do, we want you to do it at Tasks Unlimited.


Position Summary:
The Vice President of Client Services is a strategic and visionary leader committed to empowering individuals with mental illness to live, work, and achieve their goals in the community through innovative, collaborative, and person-centered services. This role oversees the development, delivery, and continuous improvement of all client-focused service areas at Tasks Unlimited, ensuring alignment with the organization’s mission, values, and strategic objectives.

The VP collaborates with individuals served, families, staff, community partners, and funding agencies to design impactful programs, enhance service quality, and achieve measurable outcomes. They lead a team of professionals, fostering a culture of person-centeredness, collaboration, and innovation while maintaining compliance with all applicable standards and regulations. Through effective planning and advocacy, this role positions the organization as a leader in fostering communities where people with mental illness can live, work, and achieve their long-term goals.

Essential Job Functions:
Program Development and Quality Enhancement:

• Lead the planning, development, implementation, and evaluation of all client serving programs and services, ensuring alignment with mission, goals, and values of Tasks Unlimited
• Oversee the design, quality, and effectiveness of programs to meet the needs of persons served, with a focus on empowering individuals and fostering community interdependence
• Monitor and ensure compliance with regulatory requirements and policies (CARF, DEED, DHS, contract obligations, state and county requirements)
• Develop innovative programming and services to respond to existing and emerging trends and challenges
• Promote efficiency, compliance, and innovation through development and strategic use of client database and electronic health record systems

Leadership and Team Management:

• Lead and mentor directors, managers, and other staff to foster professional growth and performance excellence
• Provide supervision and support to include ongoing recognition, constructive feedback, tailored training, goal setting, performance management, and conflict resolution
• Build and maintain a positive and effective work environment, advancing a culture of person-centered thinking, accountability, collaboration, and innovation
• Ensure adequate staffing, training, and resources are available for high-quality service delivery
• Succession planning: develop future leaders to ensure long-term organizational success

Strategic Partnerships and Advocacy:

• Build and maintain excellent relationships/partnerships with funders, community organizations, government agencies, and other stakeholders

• Represent Tasks Unlimited at external events, advocating for clients and programmatic needs; pursue opportunities to showcase the lasting impact our approach to service delivery and client engagement
• Collaborate with governmental entities to influence policies that enhance services.
• Participate in state associations and other industry workgroups to build partnerships and advance our common goals
• Monitor industry trends and activities

Financial and Operational Oversight:

• Work closely with the CFO to develop and manage program budgets
• Identify new sources of revenue, efficiencies and other budgetary improvements to support program growth and financial sustainability
• Regularly report on program performance metrics and outcomes to the board of directors
• Initiate and co-lead the Outcome Reporting and Data Innovation committee

Continuous Improvement and Innovation:

• Partner with CFO to establish and monitor key performance indicators (KPIs) to measure success and inform decision-making
• Use KPI data and feedback from individuals served, families, and staff to drive continuous improvement
• Stay current on trends, technology, and research in the fields of mental health and social services to inform program innovation
• Explore and leverage technology to enhance service delivery, outcome reporting, and operational efficiency

Other Duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job.

Physical Requirements of Position:
Standing :Occasionally
Walking :Occasionally
Sitting :Occasionally
Talking or Listening :Frequently
Stoop, kneel, crouch :Occasionally
Reach with hands/arms :Frequently
Typing/Data Entry :Frequently
Maximum weight to be lifted : 50 pounds
Equipment used: Tasks Unlimited van or employee’s personal vehicle, phone, computer, copier, printer, fax machine, Tasks Unlimited Internal Client Database, and Microsoft Office programs

Direct Reports:
Director of Behavioral Health Services, Director of Employment and Drop-In Center Services

Qualifications:
Education and Experience:
Required :
Preferred:
Knowledge Areas:

• Psychology: – Human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research messages; and the assessment and treatment of behavioral and affective disorders
• Therapy and counseling: –Principles, methods, and procedures for diagnosis, treatment and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance
• Education and training: –Methods for curriculum and training design, teaching and instruction for individuals and groups, and measurement of training effects
• Mathematics: –Arithmetic, algebra, statistics, and their applications
• Language: –Structure and content of language including the meaning and spelling of words, rules of composition, and grammar
• Customer and personal service: –Principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Sales and marketing: –Methods for showing, promoting, and selling products or services; this includes marketing strategy, tactics, demonstrations, and techniques
• Administration and management: – Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership techniques, and coordination of people and resources
• Safety and security: – Knowledge of relevant equipment, policies, procedures and strategies to promote effective operations for the protection of people, data, property, and institutions

Skills:

• Active listening: – Giving full attention to what other people are saying, taking time to understand points being made, asking appropriate questions, not interrupting inappropriately

• Speaking: – Talking to others to convey information effectively
• Critical thinking: – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Writing: – Communicating effectively in writing as appropriate to the needs of the audience
• Systems evaluation: – Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system
• Judgment and decision making: - Considering the relative costs and benefits of potential actions to choose the most appropriate one
• Active learning: - Understanding the implications of new information for both current and future problem-solving and decision-making.
• Management of personnel resources: - Motivating, developing, and directing people as they work, identifying the best people for the job.
• Management of material resources: – Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.

Abilities:

• Communicating with supervisors, peers, or subordinates - :Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Speed of closure – :Quickly make sense of, combine, and organize information into meaningful patterns.
• Oral comprehension: – The ability to listen to and understand information and ideas presented through spoken words and sentences
• Oral expression: – The ability to communicate information and ideas in speaking so others will understand
• Written comprehension: - The ability to read and understand information and ideas presented in writing
• Deductive reasoning: – The ability to apply general rules to specific problems to produce answers that make sense
• Assisting and caring for others: – Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers or patients
• Flexibility: – Ability to work a flexible schedule
• Professionalism: – Maintaining appropriate professional boundaries

The anticipated salary range for this position is $128,000 - $141,000 per year, plus generous company benefits.

Tasks has always been, and always will be, committed to diversity and inclusion. We are proud to be an Equal Opportunity and Affirmative Action employer, and we do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Tasks will provide reasonable accommodation to applicants with physical and mental disabilities. We are a drug-free workplace. Tasks participates in the E-Verify program for all applicants.