What are the responsibilities and job description for the Customer Experience Specialist position at TaskUs?
Company Overview
TaskUs is a leading provider of outsourced digital services and next-generation customer experience to fast-growing technology companies. Our mission is to help our clients represent, protect and grow their brands by leveraging a cloud-based infrastructure and a global workforce of approximately 45,000 employees across twelve countries.
Job Description
As a Critical Safety Agent at TaskUs, you will be instrumental in assisting drivers and riders who have lost items or are experiencing a safety issue. You will provide empathetic support, efficiently resolve problems, and communicate effectively with customers. Your primary responsibility will be to ensure the well-being of both drivers and riders by embedding safety measures into every aspect of our platform.
Required Skills and Qualifications
To succeed in this role, you must be fluent in Spanish and English, verbal, written, and reading. You should have excellent communication skills, a typing speed of 25 words per minute, and a high school diploma or GED. Prior experience in customer-facing roles or emergency response is preferred, but not required.
Benefits
At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries, comprehensive benefits packages, and opportunities for professional growth and development. We take pride in our inclusive environment and positive impact on the community.
TaskUs is a leading provider of outsourced digital services and next-generation customer experience to fast-growing technology companies. Our mission is to help our clients represent, protect and grow their brands by leveraging a cloud-based infrastructure and a global workforce of approximately 45,000 employees across twelve countries.
Job Description
As a Critical Safety Agent at TaskUs, you will be instrumental in assisting drivers and riders who have lost items or are experiencing a safety issue. You will provide empathetic support, efficiently resolve problems, and communicate effectively with customers. Your primary responsibility will be to ensure the well-being of both drivers and riders by embedding safety measures into every aspect of our platform.
Required Skills and Qualifications
To succeed in this role, you must be fluent in Spanish and English, verbal, written, and reading. You should have excellent communication skills, a typing speed of 25 words per minute, and a high school diploma or GED. Prior experience in customer-facing roles or emergency response is preferred, but not required.
Benefits
At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries, comprehensive benefits packages, and opportunities for professional growth and development. We take pride in our inclusive environment and positive impact on the community.
